15TH 2023


Join us



Join us



The time has come to look back on 2022 and the many accomplishments of our members that continued to adapt to the new challenges, adjust the way of working, connecting, and delivering high-standard services. Our industry continued to grow with new clients, new scope with the same clients, or with the complexity of the services, generating added value. The geopolitical and economic context, the challenges of the hybrid work environment determined us to be resilient and find new ways of adjusting and thriving in our business. Having the ABSL community, sharing best practices, learning from each other, increased our chances of success, of taking advantage of opportunities and continue to grow.

In 2023 we mark the 8th edition of the ABSL AWARDS GALA, and we want to celebrate the ones who contributed to keeping our industry among the most successful ones, and maintaining Romania between the most attractive markets.

We encourage our member companies to become a voice of the industry and take part in our competition by enrolling their most innovative, impactful, and valuable projects and initiatives.

The outstanding ones will be applauded and awarded during the ABSL Gala, that will take place on June 15, at Le Château, Bucharest.

ABSL Awards Gala inspires the business services community to continuously strive for excellence and by this, to strengthen the sector’s position within the Romanian economy.


Business Excellence

Winner _VOIS
Security & Compliance Delivery (Read more)
2nd PlaceGenpact Romania A winning partnership with a Fortune 500 Tech Services organization to transform their operations
3rd PlaceSociete Generale Global Solution Centre EMERGE
NominationBAT Global Business SolutionsValue Realization Office
NominationEuromaster Business Services LeanMaster Program
NominationGEP Solutions Romania Operational Excellence - A Solution to Drive Value
NominationHP Inc. Romania RADICAL - Reduce A/R Disputes
NominationMichelin Corporate and Business ServicesVISTA (Value of Industry thru Strong Transformation Ambition)
NominationOMV Petrom Global Solutions Paperless for People
NominationSCC Romania Services Aligning People KPIs with Business KPIs: A Project for Performance Optimization
NominationTotalEnergies Global Services Bucharest Continuous Improvement Platform
NominationWipro Technologies Finance Transformation Leading to Cash Optimisation

Business Innovation

Winner Deloitte Regional Audit Delivery Center
Ticket Scheduling Automation(Read more)
2nd PlaceStefanini RomaniaNextGen Service Desk
3rd PlaceVertiv Innovative Engineering in Shared Services
NominationAccenture aCUTE (Automated Capacity Utilization &Task Engagement)
NominationAllianz Services Romania Unify - End-to-End Process Optimisation and Automation
NominationBosch Service Solutions eCIP, Digitalization of Continuous Improvement Process
NominationEuromaster Business Services Supplier Invoice Indexing Automation
NominationGenpact Romania Konnect App
NominationHewlett Packard Enterprise Workplace Experience as a Service (WxaaS)
NominationHP Inc. Romania HP Amplify Partner Program
NominationKMG Rompetrol Services CenterAutomation of Fiscal Declarations Cross Check
NominationOMV Petrom Global Solutions Videoanalytics for Retail
NominationSociete Generale Global Solution Centre The New Self-service Regulatory Reporting Solution
NominationWebhelp Romania POLYGLOT
NominationWipro Technologies T-REX (Timesheet Recording Extended)

Customer Experience

WinnerGenpact Romania
Mystery Case Study (Read more)
2nd PlaceMichelin Corporate and Business Services OSCAR - A Transition for Better Customer Experience
3rd PlaceHP Inc. Romania HP2B - The New Business to Business e-Commerce Platform Program
NominationAllianz Services Romania Finance Center of Competence project
NominationBooking Holdings Romania Building a hybrid delivery center with shared and dedicated teams for Global Security & Fraud
NominationMajorel Romania Taskforce-Concept for Customer Experience Excellency
NominationSCC Romania Services Customer Excellence Center
NominationStefanini Romania Co-driving Digital Transformation in the Chemical Sector
NominationValoris Center Leveraging Customer Experience by CSAT Enhancement
NominationWipro Technologies Enhance Customer Experience from the Start of Our Partnership


WinnerSociete Generale Global Solution Centre
We Care Together (Read more)
2nd PlaceTotalEnergies Global Services BucharestVIA Road Safety
3rd PlaceHP Inc. RomaniaThe Magic of Friendship CONIL & HP
NominationAccenture Abilities Unleashed – Special Olympics Swimming Championship
NominationAllianz Services Romania Power of Education
NominationAmazon Development Center Romania Support of the Ukraine Humanitarian Crisis
NominationDeloitte Regional Audit Delivery CenterWhat Do We Leave Behind?
NominationDXC Technology Romania Pentru o Românie mai bună!
NominationHewlett Packard Enterprise HPE Fleet EV (Electric Vehicle) Transformation
NominationMicrosoft Romania Renovating a centre for Ukrainian refugees together with Habitat for Humanity
NominationStefanini Romania Cooking for Children ( Cămara copiilor)
NominationValoris Center Small Steps towards a Better Future
NominationWipro Technologies Sohatu/ Progresu Community
NominationWNS Global Services RomaniaWCF & WNS Romania – Offer support for Ukraine refugees' children

Talent Development and Education

WinnerDeloitte Regional Audit Delivery Center
AdvantEdge Education (Read more)
2nd PlaceAccenture Leader's Toolbox
3rd PlaceGenpact Romania Process Automation through Citizen Developers
3rd PlaceGEP Solutions Romania Digital Capability Development in Global Delivery
NominationBAT Global Business SolutionsDeveloping & Retaining Key Talent with a Customized Approach
NominationBosch Service SolutionsLeadership Development Program
NominationCegeka RomaniaCegeka Academy
NominationDeutsche Telekom Services Europe RomaniaSkill Management
NominationDXC Technology RomaniaFinance Talent Development, DXC Learning
NominationEuromaster Business ServicesFuture Leaders Program
NominationGi Group Staffing CompanyQuality Practice for a Successful Career
NominationHewlett Packard EnterpriseSkills of the Future Program
NominationHP Inc. RomaniaBucharest Leadership Academy
NominationMichelin Corporate and Business ServicesCBS Citizen Developers' Bootcamp
NominationMicrosoft RomaniaRocket Program
NominationMolson Coors Global Business ServicesAcademIT
NominationStefanini RomaniaWired Leader
NominationTeleperformance RomaniaJUMP
NominationUniCredit S.p.A, Romanian BranchGivHers
Nomination_VOIS_VOIS Talent Programme
NominationWebhelp RomaniaWOW Start Manager Program
NominationWipro TechnologiesTop Talent Program

Vibrant Work Environment

WinnerBooking Holdings Romania
Design a Great Place to Work (Read more)
2nd PlaceAllianz Services RomaniaYou Are WOW!
3rd PlaceDeloitte Regional Audit Delivery Center The Socializer
NominationAccentureWhat's Your No-Go?
NominationDeutsche Telekom Services Europe RomaniaBack to the Future
NominationGenpact RomaniaElevating Ops
NominationGi Group Staffing Company#ChangeLives Ambassador
NominationHP Inc. RomaniaLaunch of Women's Impact Network Romania
NominationMajorel RomaniaFeel Good Program
NominationMicrosoft RomaniaSpringstival:A Vibrant Celebration of D&I in the Workplace
NominationOMV Petrom Global SolutionsDestination Well-being
NominationPTC Eastern EuropePTC for ALL
NominationSociete Generale Global Solution CentreEmployee Experience Program
NominationStefanini RomaniaHybrid Work Environment
NominationTeleperformance RomaniaREADY TO TELE-PERFORM
NominationValoris CenterValoris Olympics: connecting teams in-person and online
Nomination_VOISHero Universe Bubble (HUB)
NominationWebhelp RomaniaThe Answer is Bigger than Work from Home
NominationWipro TechnologiesFuture of Work@Wipro

Colleague of the Year

WinnerCristina DumitruHP Inc. Romania
WinnerTiberiu AnghelBooking Holdings Romania
FinalistAlina VlageaGenpact Romania
FinalistAna Maria AnghelWipro Technologies
FinalistAndreea PopoviciConduent Business Services
FinalistCostel CristeaMajorel Romania
FinalistElena TudoseMassMutual Romania
FinalistMiruna ScrimaHP Inc. Romania
FinalistRadu MartinGi Group Staffing Company
FinalistSimona SmochinaGenpact Romania
NomineeAlexandra DinuMolson Coors Global Business Services
NomineeAlexandra StefanMichelin Corporate and Business Services
NomineeAlina GheorgheDover Business Services Europe
NomineeAna GarmaceaValoris Center
NomineeCatalina StancuBooking Holdings Romania
NomineeDaniela MafteiCegeka Romania
NomineeDenisa AbrudanBosch Service Solutions
NomineeElena DatcuWebhelp Romania
NomineeGabriel DamianEuromaster Business Services
NomineeInga TurcanuDover Business Services Europe
NomineeIonut HuzuRandstad Romania
NomineeLaura GavrilaDeutsche Telekom Services Europe Romania
NomineeMihaela VasileCegeka Romania
NomineeOana PascauOMV Petrom Global Solutions
NomineeSabin CicanescuEuromaster Business Services


DEADLINE: Submit your nominations until April 07 (EOD), 2023.

How to apply?

Step 1

Download the editable nomination pdf via the “Download nomination form” button in your respective category

Step 2

Complete the nomination pdf with the relevant data
(We strongly recommend using latest Adobe Acrobat Reader)

Step 3

Upload the nomination pdf via the “Upload nomination form” button in your respective category. If needed, you can upload documents/photos supporting your nomination


The Jury gathers representatives of high-profile companies, connected with the business services industry. The aim is to ensure expertise in various connected fields and fairness in the process of evaluating the projects enrolled into the competition.

It is our pleasure to introduce the 2023 ABSL Awards Jury:

Alina Alpaslan

Finance Director - Skanska's Commercial Development Business Unit in CEE

Elena Ardelean

Dealer Business Manager
Central Europe, Steelcase Inc.

Raluca Binder

Head of Corporate Account Management
REGINA MARIA – The Healthcare Network

Alina Alpaslan

Finance Director - Skanska's Commercial Development Business Unit in CEE

Elena Ardelean

Dealer Business Manager
Central Europe, Steelcase Inc.

Raluca Binder

Head of Corporate Account Management
REGINA MARIA – The Healthcare Network

Maria Florea

Key Client Director
JLL Romania

Maria Florea

Key Client Director
JLL Romania

Catalin Micu


Francesca Postolache


Andreia Stanciu

Head of ACCA
South-Eastern Europe

Mihaela Udriste

Regional Director

Madalina Vilau

Managing Director
Marketing Insiders


Member companies can enrol one of their projects under each Award Category, a total of 7 projects, by completing the requirements within the Eligibility & Rules. The only exception is Colleague of the Year category where companies can submit 2 nominations. The applications need to highlight the innovative and value-added aspects of the project, as well as the impact on bottom-line performance of the business and the impact and investment in the community at a larger scale. All business applications should only refer to registered quantifiable and demonstrable results starting from the 1st of January 2022 until the application date.

One winning project per Category will be selected by the Jury after a thorough evaluation process and these will be announced during the Gala event, on June 15, 2023. In a dedicated event, each category award winner will be announced, and will be invited on stage to address a few words.

In addition to the Winners, the 2nd & 3rd places will receive the recognition of ABSL community. The communication and promotion of the ABSL Award winners and finalists will continue in media through consequent press releases, articles in ABSL Newsletters and website, as well as social media posts on Facebook, YouTube and LinkedIn.

The ABSL Awards are open only to ABSL members.
Applying for ABSL Awards is free of charge.
Before submitting the nomination forms, please download and read
the Awards’ Eligibility & Rules.

The deadline for submitting your nomination is April 7 (EOD), 2023.


ABSL Awards Gala is the celebration event where the ABSL community gather to honour the companies, their people, and their meaningful contribution to making the Romanian business services industry performant, attractive and competitive.

ABSL Awards Gala aims to bring them on the stage and offer them a well-deserved public recognition. This is a special occasion for the entire Outsourcing Industry to network and most importantly to learn about those initiatives that push business services forward, so non-members companies are welcome too.


Welcoming Guests


Opening Speeches
Ovidiu Oltean | ABSL Awards Gala Moderator
Welcome message from Ciprian Dan | ABSL President


Overview of the Competition
  • Dinner
  • Business Leaders Awards, presented by the jury


Closing Speech

Dress code: Black Tie


If you want to support the best projects of the business services community, the development of our industry, please request the partnership package at absl@absl.ro.


If you have any questions or you are interested in buying tickets, please contact us at: absl@absl.ro.

Tickets (200 € each) are limited due to the hall capacity & available on a first come, first served basis.

If you have any questions or you are interested in buying tickets, please contact us at: absl@absl.ro.

Tickets (200 € each) are limited due to the hall capacity & available on a first come, first served basis.


Strategic Partners
Diamond Partner
Gold Partners



Strada Turturelelor, nr. 11, Bucuresti, Romania

Previous editions at a glance

Association of Business Service Leaders in Romania
© 2017 ABSL ROMANIA | Developed by Online Hub

Winner Business Leader in
Vibrant Work Environment

Project name:
Design a Great Place to Work

The winner:
Booking Holdings Romania

Short description of the project: 

At Booking Holdings, we are embracing a hybrid way of work, an approach that is rooted in listening to our employees, learning from our experience over the last three years, and ensuring we create a great place to work. We belive that the future success of our organization is enabled by:

  • Finding, developing and keeping the best colleagues
  • Building a thriving and productive culture
  • Preserving flexibility and autonomy

Our vibrant workplace is a people centric solution, designed with 5 key principles in mind: it’s powered by technology, features a modern office, which balances the individual preferences and collective needs, is fit for purpose, and fosters a sense of belonging among our employees.

Our efforts are reflected in the results of our internal surveys: very high engagement rate (94), 88% of the respondents are positively satisfied with working arrangements, while our office received a 4.7/5 score for overall effectiveness of in-office technology. 

Winner Business Leader in
Talent Development & Education

Project name:
AdvantEdge Education

The winner:
Deloitte Regional Audit Delivery Center

Short description of the project:

Deloitte RADC is partnering with Duke of Edinburgh Foundation (DoE) for delivering Audit Student HUB (audit workshops) in an integrated Program (AdvantEdge Education) that is creating opportunities for students to develop technical skills and experience the job-market (through the audit curricula and job shadowing) while also developing soft skills in a nonformal-education model. This in turn, impacts their communities, who see improvements in areas including employability, health, wellbeing and educational attainment. Students from University of Bucharest and University of Economic Studies, sign their own program, set their own goals and record their progres, while being mentored by RADC Managers and Tutors from their own schools in creating a developmental plan across 6 to 12 months. In order to support Education, the Program is also rebuilding the largest seminar room in the Faculty of Foreign Languages that will offer the space for modern education to happen at highest level.

Winner Business Leader in CSR

Project name:
We Care Together

The winner:
Societe Generale Global Solution Centre

Short description of the project: 

Aware of the vulnerable communities’ needs &our staff’s eagerness to be engaged, years ago we launched We Care Together: annual initiative designed to positively impact society through all our initiatives (helping disadvantaged people, investing in education/professional integration, supporting PWD community, environmental protection). It is designed to help counteracting realities harshened by the pandemic: the high school dropout rate (15,6% in avg, 26% in rural areas&rising), the functional illiteracy phenomena affecting 45% of young Romanians (still in school) & the low level of digital skills (only 10% of the population has higher digital skills, while 90% of EU jobs need them). Such gaps prevent people, mainly from rural/small urban areas get a good job. To fight this, through We Care Together, we supported 15 NGOs educational & inclusion programs due to which +150000 beneficiaries grew their knowledge&skills. We engage annually +1000 colleagues in +300 volunteering activities.

Winner Business Leader in Customer Experience

Project name:
Mystery Case Study

The winner:

Short description of the project: 

The Mystery Case Study is a methodology that we have created in order to help companies differentiate themselves in a competitive marketplace and build long-lasting relationships with their customers. By thoroughly investigating how competitors who are considered best in the business handle different aspects of their work, such as website design or customer support through various channels, we are able to drive improvements in a realistic manner. We start by designing a case best-case scenario where we incorporate the best of what we see practiced by competitors – this is something we call an “ideal state”. From this ideal state, we propose multiple solutions while keeping in mind the development effort and cost that the customer would have to support. Flexibility is the name of the game and is something of utmost importance when trying to succeed in today’s dynamic environment.

Winner Business Leader in Business Innovation

Project name:
Ticket Scheduling Automation

The winner:
Deloitte Regional Audit Delivery Center

Short description of the project: 

The Scheduling Automation Project represents one key Continuous Improvement initiative driven by the Bucharest RADC, generating impact across the whole Audit Delivery Centres Network (Mexico,India,China,Romania). It started in 2020 when ticketing became quite challenging (FY21 70k tickets & 30k Admin Hours -> FY23 187k Ticket & 100k Admin Hours) having a massive effect on Team Leaders and the Scheduling Department. The project was completed with the help of Global Development Team who coordinated efforts across all the Member Firms. The goal was to align automation to the Standard Operating Procedures and the Member Firms specific dynamic. The outcome has not only resulted in time & cost savings but also led to improved overall efficiency within our network, contributing to enhancing employee satisfaction by reallocating their efforts towards other critical and therefore more rewarding areas.

Winner Business Leader in Business Excellence

Project name:
Security & Compliance Delivery

The winner:

Short description of the project: 

Our key objective of our project is re-engineering the End-to-End governance and execution framework for security and compliance activities in Vodafone European markets, shifting from incident-like approaches to a sustainable central governance. The initiative started in 2020 with Greece, Albania and Czech. We started with vulnerability management and penetration testing services by running proof of concepts with 6 volunteers. All pilot runs were successfully executed, which lead to obtaining necessary budget for internalizing activities former performed with 3rd parties. By creating central teams with standard processes and testing methodologies, we aligned security testing activities within 5 European markets, streamlining operational processes and reducing identified waste (security vulnerabilities and compliance deviations, non-utilized internal talent, waiting time from vendors). This helped us achieve higher productivity, internal engagement and talent utilization.