ABSL

Awards Gala

June 13, 2024
The Tent by Clubul Diplomatic

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ABOUT ABSL GALA AWARDS

Reflecting on 2023, it is clear that ABSL members have demonstrated remarkable resilience and adaptability in the face of new challenges: from geopolitical turmoil, global economic headwinds, to the latest legislative fiscal changes, new Generative AI tools, shifts in organizational culture and people practices. Despite the ever-evolving landscape, we have witnessed a continued growth in our industry, whether through securing new clients, expanding services for existing ones, or navigating the complexities of our field to add value. The hybrid work environment, alongside the geopolitical and economic shifts, determined innovation and flexibility, traits that have become a hallmark of our community. Amidst all these, ABSL offered a collaborative platform of shared learning and exchange of best practices, thereby fortifying our industry’s ability to thrive and capitalize on emerging opportunities.

In order to honour our members that have played a pivotal role in maintaining the success of our industry and positioning Romania as one of the most attractive markets, we are proud to announce the 9th edition of the ABSL AWARDS GALA.

We invite our member companies to showcase their most innovative, impactful, and valuable projects and initiatives by participating in our competition. Thus, you not only gain recognition but also contribute to shaping the future of our industry. Let’s continue to be together the voice of progress and excellence.

The outstanding projects will be applauded and awarded during the ABSL Gala, that will take place on June 13, at The Tent by Clubul Diplomatic, Bucharest.

ABSL Awards Gala inspires the business services community to continuously strive for excellence and by this, to strengthen the sector’s position within the Romanian economy. 

WINNERS & FINALISTS OF THE ABSL AWARDS GALA

Business Excellence

Winner Wipro Technologies
68% Reduction In Overdue Amounts Following An End-to-end Order To Cash Transformation Journey (Read more)
2nd PlaceEuromaster Business ServicesEuromaster-UiPath Strategic Automation Hub
3rd PlaceTechnology _VOIS RomaniaCavendish
NominationAccenture Services Design Thinking Architects Community: Cultivating Innovation and Excellence
NominationAllianz Services RomaniaProvisions BOT
NominationBooking HoldingsService Excellence Through Major Incident Management: Maximizing Resilience & Customer Satisfaction
NominationHP Inc RomaniaAutomation Program (RPA/AI/ML)
NominationMichelin RomaniaTitan
NominationMood MediaBilling Automation - Less Reactive, More Proactive
NominationSociete Generale Global Solution CentreCentralization of Sanctions and Embargoes Level 2 Transactional Alert Management
NominationStefanini RomaniaHorizon Shift: Navigating Complex Transitions
NominationTeleperfomance RomaniaAdvancing Business Excellence: Teleperformance's Strategic Initiative in Romania

Business Innovation

WinnerConcentrix
Smart Assist CX - Enabling Moments that Matter (Read more)
WinnerTechnology _VOIS Romania
Observability Pipelines (Read more)
2nd PlaceHP Inc RomaniaSales Virtual Assistant
3rd PlaceAllianz Services RomaniaCulture Shift: Mastering Innovation Mindset
NominationBritish American TobaccoAME Cloud-based Revolutionary Reporting Solution
NominationCarestream DentalEvolve - Innovating Master Data for Business Automation
NominationDeutsche Telekom Services Europe RomaniaIT Ecosystem – Hubble
NominationGenpact RomaniaUnleashing GenAI to Drive $1 Billion in Value
NominationHewlett Packard Enterprise/ GEBOC Romania Partner and Distributor 360 Dashboard
NominationMichelin RomaniaWECA Programme
NominationMicrosoft RomaniaSovereign Cloud Buildout
NominationMood MediaTech-Enabled Commercial Licensed Music Content Anywhere on the Globe
NominationStefanini RomaniaSophieX: Transforming Support with AI and Automation
NominationTeleperformance RomaniaInnovation Culture
NominationWipro TechnologiesThe Alchemy of Excellence

Customer Experience

WinnerHewlett Packard Enterprise/ GEBOC Romania
HPE Partner Onboarding Excellence (Read more)
2nd PlaceChain IQ ServicesOptiBid: Maximizing Value & Savings via e-Auction
3rd PlaceAllianz Services RomaniaCustomer Excellence through AI Capability
3rd PlaceHP Inc RomaniaCustomer on the Fly (CotF)
NominationCarestream DentalEXcelerate: Rethinking Customer Experience in Aftermarket Spare Parts Exchange
NominationConcentrixMercury Sentinel: Multilingual CX Excellence
NominationMichelin RomaniaTOMORROW
NominationMicrosoft RomaniaConnected Support Delivery (CSD)
NominationStefanini RomaniaDriving Success: Stefanini's Suite of Essential Services
NominationTeleperformance RomaniaCustomer Experience in E-Commerce
NominationValoris CenterCustomer-Centricity in the Retail Industry
NominationTechnology _VOIS RomaniaActive Ticket Routing
NominationWipro TechnologiesThe VDI Transformation through BYOD

ESG

WinnerTechnology _VOIS Romania
Brighter Futures (Read more)
2nd PlaceMichelin RomaniaMichelin Volunteer Program
3rd PlaceUniCredit S.p.A. Milano Sucursala Bucuresti & UniCredit Bank Austria AG Viena Sucursala Bucuresti UniCredit #United Programme
NominationAccenture ServicesDigital Skills Academy for Children
NominationAllianz Services RomaniaLights, Camera, EduACTION
NominationHewlett Packard Enterprise/ GEBOC RomaniaBuilding the Future One Sustainable Brick at a Time
NominationHP Inc RomaniaBotanical Garden Glow-Up
NominationSociete Generale Global Solution CentreESG Assessment: Sustainable Banking for a Greener Future
NominationWipro TechnologiesWipro Forest

Talent Development and Education

WinnerOMV Petrom Global Solutions
Data Citizens: Empowering Minds, Unleashing Data (Read more)
2nd PlaceTeleperformance RomaniaAgile Coaching
2nd PlaceViking Office Service CenterDARE to LEAD Program
3rd PlaceDeloitte Support Services & Deloitte Shared ServicesShh... Listen!
NominationAccenture ServicesPeople Lead Core Roadmap
NominationAllianz Services RomaniaWe Invest in YOU: Crafting Tomorrow's Skills Today
NominationBooking HoldingsLearning Wallet Initiative
NominationConduent Business Services RomaniaEPIC (Career Development Project)
NominationGenpact RomaniaElevating Ops
NominationGlobal Competency Center (GCC) Romania part of Allianz PartnersLeadership Development Program - Unlocking Potential
NominationGoodyear Operations RomaniaFuture Team Leads Internal Development Program
NominationHewlett Packard Enterprise/ GEBOC RomaniaJob Shadowing Program
NominationHP Inc RomaniaImplementing "Coaching Culture" in HP Romania
NominationMichelin RomaniaUmbrella
NominationMicrosoft RomaniaDev Academy
NominationSCC Services RomaniaSummer Internship Program
NominationStefanini RomaniaStefanini Mentoring
NominationTechnology _VOIS RomaniaJava Academy
NominationUniCredit S.p.A. Milano Sucursala Bucuresti & UniCredit Bank Austria AG Viena Sucursala BucurestiLearning Month
NominationVertiv RomaniaFrom Shared Service to Core Business
NominationWipro TechnologiesBusiness Coaching & Mentoring for Personal Growth

Vibrant Work Environment

WinnerBAT (British American Tobacco) DBS Romania Hub
A New #BetterTogether Office for BAT DBS Romania (Read more)
2nd PlaceGlobal Competency Center (GCC) Romania part of Allianz PartnersBetter 2getter
3rd PlaceSociete Generale Global Solution CentreEmployee Experience Program (EXP)
NominationAccenture ServicesWhat If - Cultivating Psychological Safety for a Thriving Workplace
NominationAllianz Services RomaniaCome to Work with a Smile
NominationBooking HoldingsA New Level of Excellence
NominationCarestream DentalEngage@5: Enhancing Engagement and Reducing Attrition
NominationConcentrixEmpowering ANYWHERE Vibrant Work Culture
NominationGoodyear Operations RomaniaGoodyear Women's Network Romania
NominationHewlett Packard Enterprise/ GEBOC RomaniaBuilding Bridges: Embracing DEI in the Workplace
NominationHP Inc Romania#InspireInclusion Spring Summit Event
NominationMicrosoft RomaniaWomen's Springstival
NominationOMV Petrom Global SolutionsPetrom City 2.0: Crafted for Creativity, Designed for Sustainability
NominationStefanini RomaniaFollowing Our Intuition @Stefanini
NominationUniCredit S.p.AWOWBrary - Office Libraries

Colleague of the Year

WinnerBeatrice AndreoiuBooking Holdings
WinnerElena DochieMassMutual Romania
FinalistAdrian IordanHP Inc Romania
FinalistAlina ArhipMassMutual Romania
FinalistCezara CiobotaruValoris Center
FinalistLavinia VulcanEuromaster Business Services
FinalistSimona GrigorasBooking Holdings
FinalistSorina Florentina SanduConcentrix
FinalistVeronica PredaMicrosoft Romania
FinalistVioleta AntonescuAllianz Partners Romania
NomineeAdriana CostacheMichelin Romania
NomineeAna-Maria VicolConcentrix
NomineeAndreea ConstantinescuGenpact Romania
NomineeBogdan NeculaMood Media
NomineeDana IftimiConduent Business Services Romania
NomineeGheorghe Octavian TopliceanuChain IQ Services
NomineeIrisha TodericiHP Inc Romania
NomineeLaura NicoaraGenpact Romania
NomineeMadalina RosioruEuromaster Business Services
NomineeRadu Alex AnghelTeleperformance Romania
NomineeRadu George CostianuHewlett Packard Enterprise/ GEBOC Romania

ABSL Career Day Ambassador

Accenture Services

The Most Active ABSL Member

Genpact Romania
HP Inc Romania

9th EDITION CATEGORIES

How to apply?

Step 1

Download the editable nomination pdf via the “Download nomination form” button in your respective category

Step 2

Complete the nomination pdf
with the relevant data
(We strongly recommend using
latest Adobe Acrobat Reader)

Step 3

Upload the nomination pdf via the “Upload nomination form” button in your respective category. If needed, you can upload documents/photos supporting your nomination

DEADLINE: Submit your nominations until April 26 (EOD), 2024.

JURY

The Jury gathers representatives of high-profile companies, connected with the business services industry. The aim is to ensure expertise in various connected fields and fairness in the process of evaluating the projects enrolled into the competition.

It is our pleasure to introduce the 2024 ABSL Awards Jury:

Elena Ardelean

Dealer Business Manager
Central Europe
Steelcase

Raluca Binder

Head of Corporate Account Management
REGINA MARIA – The Healthcare Network

Adriana Chircusi

Audit Director
PwC

Maria Florea

Head of Office Advisory
iO Partners

Tamara Guleryuz

Leasing and Asset Manager
Skanska's Commercial Development Business Unit in CEE

Marius Marza

Regional Director
COS

Catalin Micu

Partner
ZRVP

Andreia Stanciu

Head of ACCA
South-Eastern Europe

Madalina Vilau

Managing Director
Marketing Insiders Group

NOMINATION PROCESS

Member companies can enrol one of their projects under each Award Category, a total of 7 projects, by completing the requirements within the Eligibility & Rules. The only exception is Colleague of the Year category where companies can submit 2 nominations. The applications need to highlight the innovative and value-added aspects of the project, as well as the impact on bottom-line performance of the business and the impact and investment in the community at a larger scale. All business applications should only refer to registered quantifiable and demonstrable results starting from the 1st of January 2023 until the application date. 

One winning project per Category will be selected by the Jury after a thorough evaluation process and these will be announced during the Gala event, on June 13, 2024. In a dedicated event, each category award winner will be announced, and will be invited on stage to address a few words.

In addition to the Winners, the 2nd & 3rd places will receive the recognition of ABSL community. The communication and promotion of the ABSL Award winners and finalists will continue in media through consequent press releases, articles in ABSL Newsletters and website, as well as social media posts on Facebook, YouTube and LinkedIn. 

The ABSL Awards are open only to ABSL members.
Applying for ABSL Awards is free of charge.
Before submitting the nomination forms, please download and read
the Awards’ Eligibility & Rules. 

PROGRAM

ABSL Awards Gala is a joyous occasion where the vibrant ABSL community comes together to celebrate the companies, their talented teams, and their significant contributions to enhancing the performance, appeal, and competitiveness of the Romanian business services industry.

This gala is all about shining a spotlight on these remarkable people and giving them the recognition they truly deserve. It’s not just a ceremony; it’s a chance for everyone in the Outsourcing Industry to connect, share stories, and learn from the innovative initiatives that are driving our industry forward. That is why we warmly welcome non-member companies to join us in this festive gathering.

18:30

Welcoming Guests

19:00

Opening Speeches

Welcome message from Ciprian Dan | ABSL President

19:15

Overview of the Competition

Dinner
Business Leaders Awards, presented by the jury

22:30

Closing Speech

Dress code: Black Tie

REGISTRATION
& TICKETS

If you have any questions or you are interested in buying tickets, please contact us at: absl@absl.ro.

Tickets (225 € each) are limited due to the hall capacity & available on a first come, first served basis.

If you have any questions or you are interested in buying tickets, please contact us at: absl@absl.ro.

Tickets (225 € each) are limited due to the hall capacity & available on a first come, first served basis.

PARTNERS

Strategic Partners
Diamond Partner
Gold Partners

EVENT
PARTNERS

If you want to support the best projects of the business services community, the development of our industry, please request the partnership package at absl@absl.ro.

EVENT VENUE

The Tent by Clubul Diplomatic

Soseaua Bucuresti – Ploiesti 2B, sector 1, Bucuresti

Previous editions at a glance

Association of Business Service Leaders in Romania
© 2024 ABSL ROMANIA | Developed by Online Hub

Winner Business Leader in Vibrant Work Environment

Project name:
A New #BetterTogether Office for BAT DBS Romania

The winner:
BAT (British American Tobacco) DBS Romania Hub

Short description of the project: 

BAT DBS Romania moved to a brand new, ESG friendly office in January 2024. More than a simple office move, the entire project centered around two core strategies: employee wellbeing first (‘For the People By the People’ approach); sustainability / ESG agenda a priority These two primary considerations were deployed in every aspect of the move, from location selection, working spaces and working environment. Employee insights were gathered right through the process (and continue to be) and directly influenced all decisions: this was truly a project designed by its people for its people. Consequently our DBS community thrives in an inspirational, welfare-centric workspace designed to maximise work-life balance, build a community and provide the best opportunities for delivery of optimum results from our people by addressing their needs.

Winner Business Leader in Talent Development & Education

Project name:
Data Citizens: Empowering Minds, Unleashing Data

The winner:
OMV Petrom Global Solutions

Short description of the project: 

Launched in 2022, OMV Petrom’s Data Citizens Program has advanced Finance teams’ data science capabilities through comprehensive curricula and a top-tier technical setup, applying real-world challenges. The program supports the development of data science expertise, vital for modern finance and competitive business transformation. It uses real business cases from various departments to enhance learning, with immediate practical application. To date, participants have implemented 10 use cases using techniques like linear regression, clustering, and random forest models. Over the past two years, program participants have also excelled in the global Women in Data Science competition hosted by Stanford University. In 2024, our five teams placed in the top 10 in Romania, with one member ranking 6th globally. These achievements underscore our commitment to fostering talent and advancing data-driven innovation in the energy sector, positioning Romania as a leader in data science.

Winner Business Leader in ESG

Project name:
Brighter Futures

The winner:
Technology _VOIS Romania

Short description of the project: 

Technology _VOIS Romania aspires to build an inclusive digital world for everybody. Our Brighter Futures program aims to support this vision by improving the study conditions and facilitating the digitalization of education for underprivileged communities in Romania. During the past 5 years, the core employee-led volunteering program has grown and comprehensively addresses the main challenges identified in the communities we have collaborated with, which ultimately impacts the future of the children in these communities and their opportunities for inclusion in a digital society.

Winner Business Leader in Customer Experience

Project name:
HPE Partner Onboarding Excellence

The winner:
Hewlett Packard Enterprise/ GEBOC Romania

Short description of the project: 

At HPE, our partners and customers are at the heart of everything we do. In a rapidly evolving market landscape, we recognize the pivotal role of fostering strong partnerships, with the onboarding process serving as its cornerstone. With approximately 5,000 new partners joining us annually on a global scale, their feedback serves as invaluable guidance in our pursuit of excellence, positioning us as leaders in the industry. In response to partner insights, we continuously refine our onboarding procedures to not only meet but surpass their expectations, streamlining the HPE experience for them. Through the HPE Partner Onboarding Excellence initiative we’ve achieved improved turnaround time by 80% worldwide, and 86% improvement in turnaraound time for Romania.

Winner Business Leader in Business Innovation

Project name: 
Observability Pipelines

The winner:
Technology _VOIS Romania

Short description of the project:

The operational landscape was characterized by a multitude of disparate monitoring tools, resulting in a complex and fragmented approach to infrastructure and service observability. These tools, though individually effective, operate in silos, leading to challenges in holistic visibility and seamless collaboration across departments. There was a pressing need for a strategic shift towards a unified observability pipeline. Observability pipelines is a technical solution designed to collect sets of data once and distribute them many times, enabling a diverse set of people to feed their analytical tools with high frequency data. This simple decoupled monitoring architecture provides E2E view & self-service, breaking data and operational siloes.

Winner Business Leader in Business Innovation

Project name: 
Smart Assist CX – Enabling Moments that Matter

The winner:
Concentrix

Short description of the project:

The Smart Assist suite from Concentrix leverages powerful generative AI technology to assist advisors and elevate the customer experience. The suite includes 4 solutions: 1)Conversational Assist – a tech-infused omni-channel speech & text analytics solution that provides actionable business insights across 100% of customer interactions to deliver transformative Customer Outcomes and Increased efficiency. 2) Knowledge AI Bots – streamlines the process of retrieving relevant information from the knowledge base and provides advisors with ready-to-use answers by analysing information sources connected to knowledge bases. 3)Real-Time Advisor Assist – real time assist to advisors during the moments that matter with the next best actions and guidance to enhance CX. 4)Auto Call Summary – Auto Summary generated from complete call history & context to ensure accurate assessment and actions to elevate CX.

Winner Business Leader in Business Excellence

Project name:
68% Reduction In Overdue Amounts Following An End-to-end Order To Cash Transformation Journey

The winner:
Wipro Technologies

Short description of the project: 

One of our greatest partnerships is with a European B2B and Business to Government technology innovation leader which provides hardware, software and related services for telecom providers, governments and few other industries. As of today, we are the sole providers of business process services, delivering order management, logistics, sourcing and procurement, and finance and accounting services to the telecom giant. With 1200 employees across 8  delivery centers, we touch more than 90% of the customer’s revenue and about 100 countries.

We collect cash for 175,000 invoices from 1,200 customers across 16 countries contributing to 4.4 billion Eur sales, almost 20% of the total revenue. The need behind the project initiation was cash & working capital optimization for our client.

The processes subjected to improvement were Customer Masterdata, Customer Billing, Collections and Cash Applications.