8TH 2022


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Join us



We can honestly say that 2021 was the year of endurance and continuity. It was the year that forced us to find the best solutions to keep the business going, the employees safe and motivated while navigating through the pandemic reality. It was the year that put to test our power to adapt, made us flexible and demonstrated our resilience. We had to reinvent the way we work, connect and deliver high-standard services.

In 2022 we mark the 7th edition of the ABSL AWARDS GALA and we want to celebrate the ones who put a shoulder in keeping our industry among the most successful ones, and maintaining Romania between the most attractive markets. For the first time in two years, we invite you to get together in the same room and enjoy a much-awaited ABSL face to face event!

But this year, we have another reason to celebrate and be proud of ourselves and our community: 2022 marks our 10 years anniversary as the association of the business services industry. It was a long, but beautiful journey, in which we strived to deliver the best projects, events and studies, to meet our member’s needs and to become better year after year.

We encourage our member companies to become a voice of the industry and take part in our competition by enrolling their most innovative, impactful and valuable projects and initiatives.

The outstanding ones will be applauded and awarded during the ABSL Gala, that will take place on June 8, at Le Château, Bucharest.

ABSL Awards Gala inspires the business services community to continuously strive for excellence and by this, to strengthen the sector’s position within the Romanian economy.


Business Excellence

WinnerMicrosoft Romania
Center-based TAM Project (Read more)
2nd PlaceHewlett Packard Enterprise, GEBOC RomaniaNext Generation IT
2nd PlaceColt Technology ServicesCustomer Companion
3rd PlaceBritish American Shared ServicesFinance Business Excellence Program
NominationAllianz Partners BucharestMicromobility
NominationGenpactPartnering with a Major Pharma to support its Digital, Enterprise Transformation and Demerger
NominationKellogg's GBS BucharestITC HighRadius - Data Analytics & Process Automation
NominationMajorel RomaniaNot all the heroes wear capes
NominationMichelin (Corporate Business Services) RomaniaOperational Excellence framework & toolkit
NominationOMV Petrom Global Solutions SRLRTC camera recognition
NominationVOIS Romania - Vodafone Romania Technologies S.R.LOperating Systems (OS) Patch Automation
NominationWipro Technologies RomaniaCollections improvement project

Business Innovation

WinnerHP INC Romania
1CPQ Digital Transformation (Read more)
2nd PlaceWipro Technologies Romania Making Operations Smarter
3rd PlaceGenpact Journey towards an Analytics First Organization – Databridge
NominationBritish American Shared Services GBS Digital transformation
NominationDeutsche Bank Global Technology Contractual Base Review
NominationMichelin (Corporate Business Services) Romania iConnect (GBS digital enabler)
NominationOMV Petrom Global SolutionsFixed Assets Inventory Automation (FAIA) in OMV Petrom
NominationTotal Soft S.A. Revolutionizing the employee experience

Customer Experience

WinnerWebhelp Romania
Game changers, what seems impossible is possible (Read more)
2nd PlaceWipro Technologies Romania New Age Customer Experience
3rd PlaceValoris Center Using customer insights to build CX
NominationAllianz Partners Bucharest - Global Competence Center 5 Star Rating: Turn Insides into Action
NominationBritish American Shared Services Corporate Finance Operating Model
NominationMichelin (Corporate Business Services) Romania Customer Centricity CBS Bucharest
NominationOMV Petrom Global Solutions Rollout of Microsoft Office 365 (M365) at OMV Petrom


WinnerSociete Generale Global Solution Centre
Hack the Future (Read more)
2nd Place_VOIS Romania Vodafone Romania Technologies Brighter future
3rd PlaceMicrosoft Romania Enabeling DSU Taskforce to provide humanitarian aid to Ukrainian refugees
NominationBRITISH AMERICAN SHARED SERVICES EUROPE SRL WEEE & Used batteries recycling champions on Global Recycling Day
NominationColt Technology Services Take time to give time
NominationMajorel Romania Majorel Community Garden
NominationTELUS International Micro Focus Avengers - What is your superpower?
NominationMICROSOFT ROMANIA2021 TELUS Days of Giving - "The Race of Giving"
NominationVALORIS CENTER Small steps towards a better future
NominationWipro Technologies The sense of belonging a driver for sustainability

Talent Development and Education

WinnerMicrosoft Romania
Partnering with Innovation Labs (Read more)
2nd PlaceVeeam SoftwareAdvance Pathway
3rd PlaceWipro Technologies RomaniaTERRA Project
3rd PlaceHP INC Romania Digital Upskilling Program
NominationBritish American Shared Services Driving digital transformation through culture change
NominationEuromaster Tyre & Services Romania Culture & Leadership Program
NominationHewlett Packard Enterprise - GEBOC Romania People Leaders Academy
NominationMichelin Romania Leadership Academy
NominationOMV Petrom Global Solutions Skills of the Future
NominationSCC Romania Services SCC Career Management
NominationSociete Generale Global Solution Centre Talent Management Program
NominationStefanini Group Stefanini Technical Academy
NominationTeleperformance Romania Gamification: development program for first line mng

Vibrant Work Environment

WinnerTeleperformance Romania
Emoji and Sentiment Survey (Read more)
2nd PlaceMicrosoft Romania Our new workplace in Bucharest - CAMPUS 6
3rd PlaceMajorel Romania The Feel Good Program
NominationBritish American Shared Services Friday SuperHeros
NominationDeutsche Telekom Services Europe RomaniaNew Ways of Working - Office Space
NominationHP Inc Romania Happy at Work - /'Newborn Kit & Welcome, little one!/'
NominationHewlett Packard Enterprise GEBOC RomaniaCulture Catalayst Network
NominationSCC Romania Services New Office&Design for SCC HQ in Bacău
NominationSociete Generale Global Solution Centre Campus 6.3
NominationValoris Center Valoris Olympics Online edition

Colleague of the Year

WinnerAlexandra TomaRandstad Romania
FinalistAlexandra Badiu Colt Technology Services
FinalistAlexandra Mocanu Webhelp Romania
FinalistAlexandru Bodoli Societe Generale Global Solution Centre
FinalistAndi Mocanu Hewlett Packard Enterprise Geboc Romania
FinalistCostin Vadanescu Michelin Romania
FinalistMaftei Luciana Olimpia Kmg Rompetrol Services Center
FinalistMarius Briceag Euromaster Tyres & Services Romania
FinalistNicoleta Stoica Microsoft Romania
FinalistNicoleta Toader Hp Inc Romania
FinalistPricop Cosmeanu DumitruMajorel Romania
FinalistCamelia Rublinceanu Bakshi Allianz Partners Global Competency Centre in Bucharest
FinalistMihai TudoracheCegeka Romania
FinalistGeorgiana Paun Cegeka Romania
FinalistMaria Veronica AndreiDXC Technology Romania
FinalistLacramioara HristacheGi Group Romania
FinalistLiliana Negreanu Hewlett Packard Enterprise, GEBOC Romania
FinalistCatalina Cojocaruista Shared Services Romania
FinalistOlguta Simionista Shared Services Romania
FinalistLeonard CriseanMajorel Romania
FinalistCristina SimionMichelin Romania SA
FinalistCristina Ana VasilescuOMV Petrom Global Solutions SRL
FinalistStanciu Mihaela OanaOMV Petrom Global Solutions SRL
FinalistBogdan BucurSykes Entreprises Eastern Europe
FinalistDiana EnacheValoris Center Srl


DEADLINE: Submit your nominations until Monday, May 02, 12:00, 2022.

How to apply?

Step 1

Download the editable nomination pdf via the “Download nomination form” button in your respective category

Step 2

Complete the nomination pdf with the relevant data
(We strongly recommend using latest Adobe Acrobat Reader)


Step 3

Upload the nomination pdf via the “Upload nomination form” button in your respective category. If needed, you can upload documents/photos supporting your nomination

How to apply?

Step 1

Download the editable nomination pdf via the “Download nomination form” button in your respective category

Step 2

Complete the nomination pdf with the relevant data
(We strongly recommend using latest Adobe Acrobat Reader)


Step 3

Upload the nomination pdf via the “Upload nomination form” button in your respective category. If needed, you can upload documents/photos supporting your nomination


The Jury gathers representatives of high-profile companies, connected with the business services industry. The aim is to ensure expertise in various connected fields and fairness in the process of evaluating the projects enrolled into the competition.

It is our pleasure to introduce the 2022 ABSL Awards Jury:

Andreia Stanciu

Head of ACCA
South-Eastern Europe

Elena Ardelean

Dealer Business Manager
Central Europe, Steelcase Inc.

Maria Florea

Key Client Director
JLL Romania

Madalina Vilau

Managing Director
Marketing Insiders

Mihaela Perianu

Managing Partner
Dale Carnegie Romania

Bogdana Buhos


Aura Luca

Executive Vice President Operations Hungary and Romania, Skanska Property Romania

Catalin Micu


Georgiana Andrei

Corporate Sales Director
Regina Maria The Health Network

Mihaela Udriste

Regional Director

Cosmin Patlageanu

Yarooms International


Member companies can enroll one of their projects under each Award Category, a total of 7 projects, by completing the requirements within the Eligibility & Rules. The applications need to highlight the innovative and value-added aspects of the project, as well as the impact on bottom-line performance of the business and the impact and investment in the community at a larger scale. All business applications should only refer to registered quantifiable and demonstrable results starting 1st of January 2021 and until the application date.

One winning project per Category will be selected by the Jury after a thorough evaluation process and those will be announced during the Gala event, on June 8, 2022. In a dedicated event, each category award winner will be announced and we’ll be invited to address a few words.

In addition to the Winners, the 2nd & 3rd places will be receiving the recognition of ABSL community. The communication and promotion of the ABSL Award winners and finalists will continue in media through consequent press releases, articles in ABSL Newsletters and website, as well as social media posts on Facebook, YouTube and LinkedIn.

The ABSL Awards are open only to ABSL members.
Applying for ABSL Awards is free of charge.
Before submitting the nomination forms, please download
and read the Awards’ Eligibility & Rules.

The deadline for submitting your nomination is Monday, May 02, 12:00, 2022


ABSL Awards Gala is the celebration event where the ABSL community gather to honor the companies, their people and their meaningful contribution to making the Romanian business services industry performant, attractive and competitive.

ABSL Awards Gala aims to bring them on the stage and offer them a well-deserved public recognition. This is a special occasion for the entire Outsourcing Industry to network and most importantly, to learn about those initiatives that push business services forward, so non-member companies are welcome too.


Welcoming Guests


Colin Lovering | Chairman, British Romanian Chamber of Commerce

Welcome message from Ciprian Dan | ABSL President


Special Moment dedicated to ABSL 10 Year Anniversary 


Overview of the competition
  • Dinner
  • Business Leaders Awards, delivered by the jury


Closing Speech

Dress code: Black Tie


◾️ Companies have a number of free tickets according to their membership type (Core members – 3 passes, Associate members – 2 passes, Supporting members – 2 passes)
◾️ Companies can delegate a maximum number of people equal with the number of projects they submitted. For example, if you have nominated projects for 3 categories, you can have 3 representatives; you can also have only one delegate that can accept the award/awards in case of winning
◾️ If you have projects nominated in a category, please be advised that in case of winning, someone from your company will be called by the moderator and asked to address a few words
◾️Non-member companies can also join the event by purchasing entrance tickets. 

If you have any questions, please contact us at: absl@absl.ro.


If you want to join the event as Sponsor contact us:


Strategic Partners
Event Sponsors



Media Partners


Le Château

Strada Turturelelor, nr. 11, Bucuresti, Romania

Association of Business Service Leaders in Romania
© 2017 ABSL ROMANIA | Developed by Online Hub

Winner Business Leader in Vibrant Work Environment

Project name:
Emoji and Sentiment Survey

The winner:
Teleperformance Romania

Short description of the project:

Emoji and Sentiment survey represents Teleperformance Romania approach to capture in real time our employees satisfaction and experience and to act promptly based on the feedback received.

How it works: Every day each employee could share his / her feedback, emotions and experience at work using the intranet by selecting one of the five emojis (from a smiley face to an angry one, 1-5 scale). In the next steps a reason and up to three sub-reasons could be selected from a pre-defined list in order to share what was the trigger for the chosen emoji. In the same page, the employee could ask to be contacted by HR. The entire process usually takes less than 30 seconds.

A Power BI is directly connected to the survey and displays in real time the results per department / project / manager etc. A dedicated HR team analyses daily the results and build weekly and monthly action plans based on the findings.

Winner Business Leader in
Talent Development and Education

Project name:
Partnering with Innovation Labs

The winner:
Microsoft Romania

Short description of the project:

Innovation Labs is the main university-based accelerator program for early-stage startups, supporting founders to transform their idea to an MVP (Minimum Viable Product). The program is organized by Tech Loung and anchored in five university centers and brings in participants from multiple other universities, adding value to students and graduates strong technical education.

In 2021, Microsoft joined the program as the main partner to support and enable students, startups with technology, best practices, and expertise. Microsoft brought in technology and expertise to guide the teams through the product development journey.

Throughout the 8-month program, 14 Microsoft experts provided more than 1,600 mentorship hours to 70+ startups. The startups part of Innovation Labs 2021, gathered more than $3M VC investments setting them on the journey to success. 

Winner Business Leader in CSR

Project name:
Hack the Future

The winner:

Short description of the project:

The Hack the Future project aimed to contribute to counteracting a local reality harshened by the pandemic: only 10% of the Romanian population has higher digital skills, while 90% of the EU jobs require digital know-how. Such gaps prevent people, especially from rural or small urban areas, get a good job in our digitalized society. To fight this, the program gave over 1.400 Romanian children, 8-13 y.o., from rural & urban areas, with hearing problems & healthy, the occasion to develop their digital skills in order to further have better hiring chances and a successful adult life. For this, the project included free online lessons during which children learnt from specially trained volunteers both digital/programming skills (Scratch based programming lessons) and soft skills (financial education, public speaking, how to make a good presentation, how to offer feedback, cyberbullying etc). The curriculum used for the programming part was developed by Harvard Graduate School of Education.

Winner Business Leader in Customer Experience

Project name:
Game changers, what seems impossible is possible

The winner:
Webhelp Romania

Short description of the project:


This is a story of one of our greatest team, winner of the Unity Award in our yearly recognition program, Webhelp Star Awards for making the impossible possible and for being bold and determined.

Due to the amazing results we had after only 4 months of collaboration with our Client (a world leader in digital commerce industry), we ‘ve been chosen and challenged to be one of the major actors in the launch of their new partnership.

This meant to recruit and onboard in a full work from home and pandemic environment 81 people in about 4 weeks while maintaining the same level of customer experience.

And we did it while making sure that every new colleague feels part of the team, that our Client is satisfied, whilst our performance is still great, thus proving once again that we are truly Game Changers.

Winner Business Leader in Business Innovation

Project name:
1CPQ Digital Transformation

The winner:
HP INC Romania

Short description of the project:

1CPQ is a Digital Transformation project that develops an integrated end-to-end self-serve quoting platform to help HP sales teams and partners create flawless quotes faster —in many cases, in minutes instead of days and hours. It includes a unified configurator, cross-selling capabilities, and digital pricing based on analytics.

The 1CPQ platform delivers one seamless, cloud-based, AI-enabled digital experience for config, price, and quote, and improves win rates, protects margin, and reduces order fallout. 1CPQ is one of the first projects in HP that uses the Scaled Agile methodology. A single three-month release delivers four times more capabilities, accelerating the business impact of 1CPQ.

In June 2022, 1CPQ will deliver its seventh release. The 1CPQ platform is now available in 18 languages; more than 12000 partners and 6000 HP sales teams use it across 90 countries to create 85% of HP quotes worldwide. Gross margin also improved for deals using 1CPQ pricing analytics.

Winner Business Leader in Business Excellence

Project name:
Center-based TAM Project

The winner:
Microsoft Romania

Short description of the project:

The project involved setting up a new team of Customer Account Managers in a hub scenario in Romania to cover the delivery and consumption o small and medium customer contracts across EMEA. We started in 2019 with 5 initial Account Managers supporting UK, Germany, France and Western Europe. In the first year we ran with 13 Account Managers and focused on transitioning accounts and earning trust through solid performance. Over the course of the next 2 years we grew to over 200 employees in Romania with all the EMEA small and medium accounts transitioned and constantly delivering green scorecards. Today we are running a global team with over 1500 employees in different hubs – the model we built here was adopted in Portugal and Amman last year and is running there. We are having a positive customer impact through standardized processes, dedicated Account Managers and year-on-year enhanced technical intensity.

Societe Generale Global Solution Centre’s journey as a service center for Societe Generale Group began in 2011 and had throughout the years a continuous development, enriched with projects that grew in variety and complexity. For the first part of its journey, our company, initially named Societe Generale European Business Services, has been positioned as a valuable partner for the Group in its European operations, and this represented a vote of trust for our expertise and potential.

By listening to our clients’ needs and building on the expertise of our team, our company managed to create more and more services, by adding new business lines to its activity. Also, in the last couple of years, our service center worked together with our colleagues in India, as one team, towards a common goal: to create an undeniable positive global impact for Societe Generale Group. This expansion of our business impact has been reflected in our name as well, going from ‘European Business Services’ to ‘Global Solution Centre’.

Societe Generale Global Solution Centre Romania has grown substantially. From a single division specialized on financial services, in 2011, the company has transformed itself into a complex center offering a wide range of services and solutions: Finance & Accounting, Human Resources, IT, Know Your Customer, Compliance or Business Advisory. Now, Societe Generale Global Solution Centre is a service center for many Group entities, serving more than 35 countries for all Societe Generale’s major business lines.

For more information, please visit globalsolutioncentre.societegenerale.ro.


SCC is the largest independent IT business in Europe, providing managed IT services to over 2,500 customers in more than 50 countries, with yearly revenues of more than £2.2bn. The company has track record of 45 years and employs over 5500 people in the UK, France, Spain, Romania and Vietnam.

The global delivery centres in Romania, located in Iasi and Bacau, provide our customers with access to over 1000 staff dedicated to flexible support solutions to meet their needs.

The portfolio of services provided from Romania ranges from Service Desk Support to HW Break & Fix, Infrastructure Support, Database Management, Middleware Support, Application Packaging and Business Intelligence.

SCC Romania represents a key function in SCC’s strategy by providing IT solutions 24/7 in 9 languages for the group customers. We help customers manage non-core activities through technology innovation, enabling them to focus on what they are good at, whilst we lower operational costs, improve customer experience, and increase operational agility

We have recently enhanced our facilities in Iasi to continue to attract and retain the best talent and our service levels are regularly recognised by important industry awards that include: “Business Leader in Talent Development and Education” (2019), “Employer of the Year in Outsourcing” (2018), “Learn & Development Initiative of the Year” (2018), “Best Managed Service Desk” (2017)

For more information, please visit ro.scc.com.


Michelin, a leader in the field of tires, is dedicated to sustainably enriching of the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases.

The Michelin Group started its activity in Romania in 2001. Currently, Michelin has over 4400 employees in Romania, and 20 fields of activity covering over 300 types of jobs, in 3 plants, commercial activities and a Shared Services Center in Bucharest. Starting with 2018, Bucharest became a coordination center for the Central Europe region (20 countries). In 2020, Michelin Romania obtained the Top Employers certification.

The Shared Services Center in Bucharest, Michelin Corporate and Business Services, was created in 2013 and has, since then, sustained a consistent growth rate. It now has over 700 employees who deliver services in: Purchasing, Finance, Logistics, Sales Administration and Human Resources. In other words, they take customer orders, invoice them, respond to requests, handle the Group’s accounting, pay suppliers and employees.

Michelin Corporate and Business Services aims to become a world-class multifunction Shared Services Center, using its business support functions to create operational efficiencies, optimize costs and ensure the best possible experience to the Group’s customers, employees and suppliers.

Visit us at https://jobs.michelin.ro/

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. Led by our purpose – the relentless pursuit of a world that works better for people – we drive digital-led innovation and digitally enabled intelligent operations for our clients. Guided by our experience reinventing and running thousands of processes for hundreds of clients, many of them Global Fortune 500 companies, we drive real-world transformation at scale. We think with design, dream in digital, and solve problems with data and analytics.

Combining our expertise in end-to-end operations and our AI-based platform, Genpact Cora, we focus on the details – all 100,000+ of us. From New York to New Delhi, and more than 30 countries in between, we connect every dot, reimagine every process, and reinvent the ways companies work. We know that reimagining each step from start to finish creates better business outcomes. Whatever it is, we’ll be there with you – accelerating digital transformation to create bold, lasting results – because transformation happens here.

Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.


Valoris Center is a Romanian company with 15 years of experience in the BPO industry, on local and international markets. The company currently assists clients from various fields, with the mission to ensure excellence in developing tailored outsourcing services. Valoris is a trusted business partner for leading companies that want to strengthen their business.

The Valoris team, through its innovative perspective, valuable experience, and flexible approach, has succeeded in establishing long-term partnerships, contributing to their clients’ growth by delivering turn-key solutions customized to each business. Therefore, no matter how complex a project is and despite its particularities, Valoris’ partners have the guarantee that they will benefit from premium assistance anytime.

Valoris solutions portfolio covers a wide range of qualitative services, designed to offer support for the partners’ business growth, optimization, maintenance, and innovation. The company’s expertise converts into capabilities on 24/7 support coverage, multilingual and technical skills.

Our clients benefit from the integrated communication channels for reaching their customers (via phone, e-mail, SMS, chat, and video call). By choosing Valoris, they get the opportunity to implement personalized solutions for their business and offer an outstanding customer experience.

A highly appreciated competitive advantage our company offers to its partners is cost reduction. Besides this, the support services reach high qualitative standards.

The quality of our working systems is certified by high availability solutions and by the equipment that we utilize. Also, by collaborating with our professional teams, our clients will be able to focus more on their business development.

Find out more: https://www.valoris.ro/en/