JUNE 8
LE CHÂTEAU
JUNE
8TH 2022
LE CHÂTEAU
Join us
JUNE 8TH 2022, LE CHÂTEAU
Join us
ABOUT ABSL GALA AWARDS
We can honestly say that 2021 was the year of endurance and continuity. It was the year that forced us to find the best solutions to keep the business going, the employees safe and motivated while navigating through the pandemic reality. It was the year that put to test our power to adapt, made us flexible and demonstrated our resilience. We had to reinvent the way we work, connect and deliver high-standard services.
In 2022 we mark the 7th edition of the ABSL AWARDS GALA and we want to celebrate the ones who put a shoulder in keeping our industry among the most successful ones, and maintaining Romania between the most attractive markets. For the first time in two years, we invite you to get together in the same room and enjoy a much-awaited ABSL face to face event!
But this year, we have another reason to celebrate and be proud of ourselves and our community: 2022 marks our 10 years anniversary as the association of the business services industry. It was a long, but beautiful journey, in which we strived to deliver the best projects, events and studies, to meet our member’s needs and to become better year after year.
We encourage our member companies to become a voice of the industry and take part in our competition by enrolling their most innovative, impactful and valuable projects and initiatives.
The outstanding ones will be applauded and awarded during the ABSL Gala, that will take place on June 8, at Le Château, Bucharest.
ABSL Awards Gala inspires the business services community to continuously strive for excellence and by this, to strengthen the sector’s position within the Romanian economy.
WINNERS & FINALISTS OF THE ABSL AWARDS GALA
Business Excellence
| Winner | Microsoft Romania | Center-based TAM Project (Read more) |
| 2nd Place | Hewlett Packard Enterprise, GEBOC Romania | Next Generation IT |
| 2nd Place | Colt Technology Services | Customer Companion |
| 3rd Place | British American Shared Services | Finance Business Excellence Program |
| Nomination | Allianz Partners Bucharest | Micromobility |
| Nomination | DEUTSCHE TELEKOM SERVICES EUROPE ROMANIA | Hire-to-Retire - IT ecosystem |
| Nomination | Genpact | Partnering with a Major Pharma to support its Digital, Enterprise Transformation and Demerger |
| Nomination | Kellogg's GBS Bucharest | ITC HighRadius - Data Analytics & Process Automation |
| Nomination | Majorel Romania | Not all the heroes wear capes |
| Nomination | Michelin (Corporate Business Services) Romania | Operational Excellence framework & toolkit |
| Nomination | OMV Petrom Global Solutions SRL | RTC camera recognition |
| Nomination | VOIS Romania - Vodafone Romania Technologies S.R.L | Operating Systems (OS) Patch Automation |
| Nomination | Wipro Technologies Romania | Collections improvement project |
Business Innovation
| Winner | HP INC Romania | 1CPQ Digital Transformation (Read more) |
| 2nd Place | Wipro Technologies Romania | Making Operations Smarter |
| 3rd Place | Genpact | Journey towards an Analytics First Organization – Databridge |
| Nomination | British American Shared Services | GBS Digital transformation |
| Nomination | Deutsche Bank Global Technology | Contractual Base Review |
| Nomination | Michelin (Corporate Business Services) Romania | iConnect (GBS digital enabler) |
| Nomination | OMV Petrom Global Solutions | Fixed Assets Inventory Automation (FAIA) in OMV Petrom |
| Nomination | Total Soft S.A. | Revolutionizing the employee experience |
Customer Experience
| Winner | Webhelp Romania | Game changers, what seems impossible is possible (Read more) |
| 2nd Place | Wipro Technologies Romania | New Age Customer Experience |
| 3rd Place | Valoris Center | Using customer insights to build CX |
| Nomination | Allianz Partners Bucharest - Global Competence Center | 5 Star Rating: Turn Insides into Action |
| Nomination | British American Shared Services | Corporate Finance Operating Model |
| Nomination | Michelin (Corporate Business Services) Romania | Customer Centricity CBS Bucharest |
| Nomination | OMV Petrom Global Solutions | Rollout of Microsoft Office 365 (M365) at OMV Petrom |
CSR
| Winner | Societe Generale Global Solution Centre | Hack the Future (Read more) |
| 2nd Place | _VOIS Romania Vodafone Romania Technologies | Brighter future |
| 3rd Place | Microsoft Romania | Enabeling DSU Taskforce to provide humanitarian aid to Ukrainian refugees |
| Nomination | BRITISH AMERICAN SHARED SERVICES EUROPE SRL | WEEE & Used batteries recycling champions on Global Recycling Day |
| Nomination | Colt Technology Services | Take time to give time |
| Nomination | HP INC. ROMANIA | HP LIFE |
| Nomination | Majorel Romania | Majorel Community Garden |
| Nomination | TELUS International | Micro Focus Avengers - What is your superpower? |
| Nomination | MICROSOFT ROMANIA | 2021 TELUS Days of Giving - "The Race of Giving" |
| Nomination | VALORIS CENTER | Small steps towards a better future |
| Nomination | Wipro Technologies | The sense of belonging a driver for sustainability |
Talent Development and Education
| Winner | Microsoft Romania | Partnering with Innovation Labs (Read more) |
| 2nd Place | Veeam Software | Advance Pathway |
| 3rd Place | Wipro Technologies Romania | TERRA Project |
| 3rd Place | HP INC Romania | Digital Upskilling Program |
| Nomination | British American Shared Services | Driving digital transformation through culture change |
| Nomination | Euromaster Tyre & Services Romania | Culture & Leadership Program |
| Nomination | Hewlett Packard Enterprise - GEBOC Romania | People Leaders Academy |
| Nomination | Michelin Romania | Leadership Academy |
| Nomination | OMV Petrom Global Solutions | Skills of the Future |
| Nomination | SCC Romania Services | SCC Career Management |
| Nomination | Societe Generale Global Solution Centre | Talent Management Program |
| Nomination | Stefanini Group | Stefanini Technical Academy |
| Nomination | Teleperformance Romania | Gamification: development program for first line mng |
Vibrant Work Environment
| Winner | Teleperformance Romania | Emoji and Sentiment Survey (Read more) |
| 2nd Place | Microsoft Romania | Our new workplace in Bucharest - CAMPUS 6 |
| 3rd Place | Majorel Romania | The Feel Good Program |
| Nomination | British American Shared Services | Friday SuperHeros |
| Nomination | Deutsche Telekom Services Europe Romania | New Ways of Working - Office Space |
| Nomination | HP Inc Romania | Happy at Work - /'Newborn Kit & Welcome, little one!/' |
| Nomination | Hewlett Packard Enterprise GEBOC Romania | Culture Catalayst Network |
| Nomination | SCC Romania Services | New Office&Design for SCC HQ in Bacău |
| Nomination | Societe Generale Global Solution Centre | Campus 6.3 |
| Nomination | Valoris Center | Valoris Olympics Online edition |
Colleague of the Year
| Winner | Alexandra Toma | Randstad Romania |
| Finalist | Alexandra Badiu | Colt Technology Services |
| Finalist | Alexandra Mocanu | Webhelp Romania |
| Finalist | Alexandru Bodoli | Societe Generale Global Solution Centre |
| Finalist | Andi Mocanu | Hewlett Packard Enterprise Geboc Romania |
| Finalist | Costin Vadanescu | Michelin Romania |
| Finalist | Maftei Luciana Olimpia | Kmg Rompetrol Services Center |
| Finalist | Marius Briceag | Euromaster Tyres & Services Romania |
| Finalist | Nicoleta Stoica | Microsoft Romania |
| Finalist | Nicoleta Toader | Hp Inc Romania |
| Finalist | Pricop Cosmeanu Dumitru | Majorel Romania |
| Finalist | Camelia Rublinceanu Bakshi | Allianz Partners Global Competency Centre in Bucharest |
| Finalist | Mihai Tudorache | Cegeka Romania |
| Finalist | Georgiana Paun | Cegeka Romania |
| Finalist | Maria Veronica Andrei | DXC Technology Romania |
| Finalist | Lacramioara Hristache | Gi Group Romania |
| Finalist | Liliana Negreanu | Hewlett Packard Enterprise, GEBOC Romania |
| Finalist | Catalina Cojocaru | ista Shared Services Romania |
| Finalist | Olguta Simion | ista Shared Services Romania |
| Finalist | Leonard Crisean | Majorel Romania |
| Finalist | Cristina Simion | Michelin Romania SA |
| Finalist | Cristina Ana Vasilescu | OMV Petrom Global Solutions SRL |
| Finalist | Stanciu Mihaela Oana | OMV Petrom Global Solutions SRL |
| Finalist | Bogdan Bucur | Sykes Entreprises Eastern Europe |
| Finalist | Diana Enache | Valoris Center Srl |
7th EDITION CATEGORIES
BUSINESS EXCELLENCE
BUSINESS INNOVATION
CUSTOMER EXPERIENCE
CSR
TALENT DEVELOPMENT & EDUCATION
ENVIRONMENT
AWARD
BUSINESS EXCELLENCE
Business Leader in BUSINESS EXCELLENCE
In today’s Business Services sector, the ability of our companies to continuously improve operational capabilities and financial performance lays at the heart of our business. This category seeks to recognize the projects that brought the highest productivity, significant improvement in results and contributed to achieving business excellence through enhanced process quality, reduction of operational costs and therefore overall contribution to the enterprise. We look at projects driven either through continuous improvement, innovation or business process re-engineering.
NOMINATION CRITERIA
- Timeline of the project
- Project goal & scope
- Original approach to process management
- Operational improvements & cost savings
- Process streamlining/replication
- Recognition of the project
BUSINESS INNOVATION
Business Leader in BUSINESS INNOVATION
Over the last few years, the Business Services sector has moved from transactional and fairly simple operations to more advanced, complex and even automated activities and processes. It is a saying – Necessity is the mother of invention – and it couldn’t be more applicable as it was last year. Companies needed to find innovative solutions to cope with the new normal and maintain the business to its efficiency and performance.
This category focuses on rewarding the development of innovative solutions or a successful delivery of complex or advanced services. Either of them should be considered means to further enhancement of business services capabilities. Your success story needs to demonstrate how your organization gained competitive advantage or improved its performance due to implementation of the innovative solution.
NOMINATION CRITERIA
- Timeline of the project
- Project goal of the innovative solution
- Impact for the company and the business
- Innovativeness
- Recognition of the solution
CUSTOMER EXPERIENCE
Business Leader in CUSTOMER EXPERIENCE
The pandemic context created the necessity to move the relation and interaction with our customers and partners to 100% virtual remote management and maintaining at least the same level of communication and engagement. More, we found ourselves in a close partnership working together to achieve the same goal.
Building trust and sustaining Customer Intimacy lead not only to improved business performance, but also to an interrupted high-quality delivery of services (while maintaining your employees safe) in these challenging times. The award in this category recognizes the most compelling success story of building customer intimacy and improving customer satisfaction in business services delivery in 2021.
The aim is to identify and reward the company-wide project that has delivered concrete solutions and achieved tangible results through delivery of superior customer experience.
NOMINATION CRITERIA
- Project goal & scope
- Impact on stakeholders
- Financial/business gains for the Customers
- Customer’s feedback, references
- Recognition of the project
CSR
Business Leader in CSR
This CSR Award is designed to inspire, to give a higher visibility to CSR excellence and raise awareness on the positive impact that businesses can have on society. The last year was a challenging one that required a continuous adaptation of CSR programs to the new conditions and needs of their stakeholders.
This category aims to recognize the initiatives that improved the lives of the employees (and kept them and their families safe) that changed for the better the community in which the company activates. We are looking at projects that continued despite the pandemic conditions, that found solutions and responded rapidly to the community’s real needs, that use resources efficiently and transparently and bring sustainable changes for the people.
NOMINATION CRITERIA
- Relevance of the project
- Involvement of relevant stakeholders
- Impact
- Efficiency
- Originality of the action
TALENT DEVELOPMENT & EDUCATION
Business Leader in TALENT DEVELOPMENT & EDUCATION
Business sector has a major role to play in Education and is directly affected by the quality of the labour force. Therefore, companies can choose to be directly involved in the development of the necessary skills and competencies needed in their future employees. 2021 continued to be a difficult one for education also. It was faced with challenges that it was not prepared for and the whole system needed to adapt.
We are looking for projects that continued to invest in education despite the pandemic reality and supported the education system, companies that took an active role in educating the workforce by either investing in own training programs or in collaborating with education institutions or other educational partners for building the capabilities needed in the labor market.
NOMINATION CRITERIA
- Program goal & scope
- Design & Dimension
- Impact on the stakeholders
- Recognition of the program
ENVIRONMENT
VIBRANT WORK ENVIRONMENT
The way we work and interact were among the firsts aspects that changed in our working life when pandemic came. But, a lot of things remained the same: the company’s involvement in employees’ holistic well-being, in offering them the best working ecosystem possible, in keeping the company’s culture and team spirit, and maintaining diversity and inclusion.
This was critical in order to continue to deliver world-class services, keeping the clients happy and attracting new projects. Performance lies in employee’s engagement and correlates with work satisfaction, which contributes to the company’s success.
This award seeks to appreciate and promote companies that creates working environments that are inspiring and vibrant.
NOMINATION CRITERIA
- Original elements of the program
- Employees’ feedback
- Impact on the company, the business and the employees
- Evidences of improved employee engagement and satisfaction and results
AWARD
COLLEAGUE OF THE YEAR AWARD
In every company, there are people whose positive energy is contagious, who mobilize resources and make things happen, who are mentors, always volunteering and open to embark in new challenges. Last year they had a more difficult role, maintaining the spirit, teaching us new things, creating real communities around them and helping the others to overcome the challenges of this pandemic.
This award aims to recognize people who are willing to go the extra mile in supporting their colleagues and teams achieving results and perform better. They are the ones who hold strong personal values, have a natural preference to help and mentor others, a can-do attitude, and the ability to create the right environment for the people to be the best versions of themselves.
NOMINATION LETTER
- Describe the person that you are nominating in terms of personal qualities that make her/him a great colleague. Offer as many details as possible. (500 characters)
- Describe her/his professional achievements, by giving examples of specific behaviours and actions that differentiates your nominated colleague from the others. (500 characters)
- Explain what makes her/him valuable and what is she/he recognised for within the team. (500 characters)
- Please support your nomination letter with 2-3 testimonials from other colleagues. (2000 characters)
BUSINESS EXCELLENCE
BUSINESS INNOVATION
CUSTOMER EXPERIENCE
CSR
TALENT DEVELOPMENT & EDUCATION
ENVIRONMENT
AWARD
BUSINESS EXCELLENCE
Business Leader in BUSINESS EXCELLENCE
In today’s Business Services sector, the ability of our companies to continuously improve operational capabilities and financial performance lays at the heart of our business. This category seeks to recognize the projects that brought the highest productivity, significant improvement in results and contributed to achieving business excellence through enhanced process quality, reduction of operational costs and therefore overall contribution to the enterprise. We look at projects driven either through continuous improvement, innovation or business process re-engineering.
NOMINATION CRITERIA
- Timeline of the project
- Project goal & scope
- Original approach to process management
- Operational improvements & cost savings
- Process streamlining/replication
- Recognition of the project
BUSINESS INNOVATION
Business Leader in BUSINESS INNOVATION
Over the last few years, the Business Services sector has moved from transactional and fairly simple operations to more advanced, complex and even automated activities and processes. It is a saying – Necessity is the mother of invention – and it couldn’t be more applicable as it was last year. Companies needed to find innovative solutions to cope with the new normal and maintain the business to its efficiency and performance.
This category focuses on rewarding the development of innovative solutions or a successful delivery of complex or advanced services. Either of them should be considered means to further enhancement of business services capabilities. Your success story needs to demonstrate how your organization gained competitive advantage or improved its performance due to implementation of the innovative solution.
NOMINATION CRITERIA
- Timeline of the project
- Project goal of the innovative solution
- Impact for the company and the business
- Innovativeness
- Recognition of the solution
CUSTOMER EXPERIENCE
Business Leader in CUSTOMER EXPERIENCE
The pandemic context created the necessity to move the relation and interaction with our customers and partners to 100% virtual remote management and maintaining at least the same level of communication and engagement. More, we found ourselves in a close partnership working together to achieve the same goal.
Building trust and sustaining Customer Intimacy lead not only to improved business performance, but also to an interrupted high-quality delivery of services (while maintaining your employees safe) in these challenging times. The award in this category recognizes the most compelling success story of building customer intimacy and improving customer satisfaction in business services delivery in 2021.
The aim is to identify and reward the company-wide project that has delivered concrete solutions and achieved tangible results through delivery of superior customer experience.
NOMINATION CRITERIA
- Project goal & scope
- Impact on stakeholders
- Financial/business gains for the Customers
- Customer’s feedback, references
- Recognition of the project
CSR
Business Leader in CSR
This CSR Award is designed to inspire, to give a higher visibility to CSR excellence and raise awareness on the positive impact that businesses can have on society. The last year was a challenging one that required a continuous adaptation of CSR programs to the new conditions and needs of their stakeholders.
This category aims to recognize the initiatives that improved the lives of the employees (and kept them and their families safe) that changed for the better the community in which the company activates. We are looking at projects that continued despite the pandemic conditions, that found solutions and responded rapidly to the community’s real needs, that use resources efficiently and transparently and bring sustainable changes for the people.
NOMINATION CRITERIA
- Relevance of the project
- Involvement of relevant stakeholders
- Impact
- Efficiency
- Originality of the action
TALENT DEVELOPMENT & EDUCATION
Business Leader in TALENT DEVELOPMENT & EDUCATION
Business sector has a major role to play in Education and is directly affected by the quality of the labour force. Therefore, companies can choose to be directly involved in the development of the necessary skills and competencies needed in their future employees. 2021 continued to be a difficult one for education also. It was faced with challenges that it was not prepared for and the whole system needed to adapt.
We are looking for projects that continued to invest in education despite the pandemic reality and supported the education system, companies that took an active role in educating the workforce by either investing in own training programs or in collaborating with education institutions or other educational partners for building the capabilities needed in the labor market.
NOMINATION CRITERIA
- Program goal & scope
- Design & Dimension
- Impact on the stakeholders
- Recognition of the program
ENVIRONMENT
VIBRANT WORK ENVIRONMENT
The way we work and interact were among the firsts aspects that changed in our working life when pandemic came. But, a lot of things remained the same: the company’s involvement in employees’ holistic well-being, in offering them the best working ecosystem possible, in keeping the company’s culture and team spirit, and maintaining diversity and inclusion.
This was critical in order to continue to deliver world-class services, keeping the clients happy and attracting new projects. Performance lies in employee’s engagement and correlates with work satisfaction, which contributes to the company’s success.
This award seeks to appreciate and promote companies that creates working environments that are inspiring and vibrant.
NOMINATION CRITERIA
- Original elements of the program
- Employees’ feedback
- Impact on the company, the business and the employees
- Evidences of improved employee engagement and satisfaction and results
AWARD
COLLEAGUE OF THE YEAR AWARD
In every company, there are people whose positive energy is contagious, who mobilize resources and make things happen, who are mentors, always volunteering and open to embark in new challenges. Last year they had a more difficult role, maintaining the spirit, teaching us new things, creating real communities around them and helping the others to overcome the challenges of this pandemic.
This award aims to recognize people who are willing to go the extra mile in supporting their colleagues and teams achieving results and perform better. They are the ones who hold strong personal values, have a natural preference to help and mentor others, a can-do attitude, and the ability to create the right environment for the people to be the best versions of themselves.
NOMINATION LETTER
- Describe the person that you are nominating in terms of personal qualities that make her/him a great colleague. Offer as many details as possible. (500 characters)
- Describe her/his professional achievements, by giving examples of specific behaviours and actions that differentiates your nominated colleague from the others. (500 characters)
- Explain what makes her/him valuable and what is she/he recognised for within the team. (500 characters)
- Please support your nomination letter with 2-3 testimonials from other colleagues. (2000 characters)
We are sorry, the deadline for submission has expired.
DEADLINE: Submit your nominations until Monday, May 02, 12:00, 2022.
How to apply?
Step 1
Download the editable nomination pdf via the “Download nomination form” button in your respective category
Step 2
Complete the nomination pdf with the relevant data
(We strongly recommend using latest Adobe Acrobat Reader)
Step 3
Upload the nomination pdf via the “Upload nomination form” button in your respective category. If needed, you can upload documents/photos supporting your nomination
How to apply?
Step 1
Download the editable nomination pdf via the “Download nomination form” button in your respective category
Step 2
Complete the nomination pdf with the relevant data
(We strongly recommend using latest Adobe Acrobat Reader)
Step 3
Upload the nomination pdf via the “Upload nomination form” button in your respective category. If needed, you can upload documents/photos supporting your nomination
JURY
The Jury gathers representatives of high-profile companies, connected with the business services industry. The aim is to ensure expertise in various connected fields and fairness in the process of evaluating the projects enrolled into the competition.
It is our pleasure to introduce the 2022 ABSL Awards Jury:
Andreia Stanciu
Head of ACCA
South-Eastern Europe
Andreia Stanciu
Elena Ardelean
Dealer Business Manager
Central Europe, Steelcase Inc.
Maria Florea
Key Client Director
JLL Romania
Madalina Vilau
Managing Director
Marketing Insiders
Mihaela Perianu
Managing Partner
Dale Carnegie Romania
Bogdana Buhos
Director
PWC
Aura Luca
Executive Vice President Operations Hungary and Romania, Skanska Property Romania
Catalin Micu
Partner
ZRVP
Georgiana Andrei
Corporate Sales Director
Regina Maria The Health Network
Mihaela Udriste
Regional Director
COS
Cosmin Patlageanu
CMO
Yarooms International
NOMINATION PROCESS
Member companies can enroll one of their projects under each Award Category, a total of 7 projects, by completing the requirements within the Eligibility & Rules. The applications need to highlight the innovative and value-added aspects of the project, as well as the impact on bottom-line performance of the business and the impact and investment in the community at a larger scale. All business applications should only refer to registered quantifiable and demonstrable results starting 1st of January 2021 and until the application date.
One winning project per Category will be selected by the Jury after a thorough evaluation process and those will be announced during the Gala event, on June 8, 2022. In a dedicated event, each category award winner will be announced and we’ll be invited to address a few words.
In addition to the Winners, the 2nd & 3rd places will be receiving the recognition of ABSL community. The communication and promotion of the ABSL Award winners and finalists will continue in media through consequent press releases, articles in ABSL Newsletters and website, as well as social media posts on Facebook, YouTube and LinkedIn.
The ABSL Awards are open only to ABSL members.
Applying for ABSL Awards is free of charge.
Before submitting the nomination forms, please download
and read the Awards’ Eligibility & Rules.
The deadline for submitting your nomination is Monday, May 02, 12:00, 2022
PROGRAM
ABSL Awards Gala is the celebration event where the ABSL community gather to honor the companies, their people and their meaningful contribution to making the Romanian business services industry performant, attractive and competitive.
ABSL Awards Gala aims to bring them on the stage and offer them a well-deserved public recognition. This is a special occasion for the entire Outsourcing Industry to network and most importantly, to learn about those initiatives that push business services forward, so non-member companies are welcome too.
18:30
Welcoming Guests
19:00
Welcome message from Ciprian Dan | ABSL President
19:15
19:30
- Dinner
- Business Leaders Awards, delivered by the jury
21:45
Closing Speech
Dress code: Black Tie
REGISTRATION & TICKETS
◾️ Companies have a number of free tickets according to their membership type (Core members – 3 passes, Associate members – 2 passes, Supporting members – 2 passes)
◾️ Companies can delegate a maximum number of people equal with the number of projects they submitted. For example, if you have nominated projects for 3 categories, you can have 3 representatives; you can also have only one delegate that can accept the award/awards in case of winning
◾️ If you have projects nominated in a category, please be advised that in case of winning, someone from your company will be called by the moderator and asked to address a few words
◾️Non-member companies can also join the event by purchasing entrance tickets.
If you have any questions, please contact us at: absl@absl.ro.
EVENT
SPONSORS
If you want to join the event as Sponsor contact us:
PARTNERS
DIAMOND SPONSORS
GOLD SPONSORS
EVENT VENUE
Le Château
Strada Turturelelor, nr. 11, Bucuresti, Romania
ABSL IN ROMANIA
PRESS ROOM
Association of Business Service Leaders in Romania
© 2017 ABSL ROMANIA | Developed by Online Hub
