MAY
20TH 2021
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MAY 20TH 2021
Join us
ABOUT ABSL GALA AWARDS
We know how overwhelming 2020 was for all of us. But the last year wasn’t only about Covid – 19, lockdown, travel bans and social distance, it was also about companies that acted around the clock to send their employees home, in a safe environment, it was about people that continued to offer the same high standard quality services, about accelerated digitalization, about an incredible mobilization from companies and people’s side in order to help the medical system. It was also about all the small actions that contributed to the bigger picture.
In 2021 we mark the 6th edition of the ABSL AWARDS GALA and we want to celebrate the people, most of the time the unknown ones, and companies that made the industry keep going, maintaining Romania in the mature outsourcing markets top. We celebrate the ones that through innovation, excellence and hard work continue to attract valuable projects in our country, but mostly we celebrate the talented people from our industry. And they deserve, more than ever the awards, after an year like this.
We encourage companies to become a voice for the industry by enrolling their most innovative, impactful and valuable projects and initiatives during the ABSL Gala, that will take place on May 20 in online format.
ABSL Awards Gala inspires the business services community to continuously strive for excellence and by this, to strengthen the sector’s position within the Romanian economy.
WINNERS & FINALISTS OF THE ABSL AWARDS GALA
Business Excellence
| Winner | DEUTSCHE BANK GLOBAL TECHNOLOGY | eAuction Global Capability Imprementation (Read more) |
| 2nd Place | WIPRO TECHNOLOGIES | Go above and beyond in partnership with customer for T&E improvement |
| 3rd Place | MICROSOFT ROMANIA | WFH Survival Kit |
| Nomination | DEUTSCHE TELEKOM SERVICES EUROPE ROMANIA | Celonis |
| Nomination | GENPACT | AstraZeneca-Genpact journey; a story of successful delivery. |
| Nomination | HP INC. ROMANIA | Career Growth for Project Managers |
| Nomination | OFFICE DEPOT SERVICE CENTER | Automated notifications |
| Nomination | OMV PETROM GLOBAL SOLUTIONS | Assuring Business Continuity in Pandemic Times |
| Nomination | SCC ROMANIA | Novel Office Design for SCC HQ in Romania |
| Nomination | SOCIETE GENERALE GLOBAL SOLUTION CENTRE | Lennovation Program |
| Nomination | UNICREDIT SERVICES ROMANIA | The Digital Bank |
| Nomination | VALORIS CENTER | Our customized solution for customer support in the on-demand delivery industry |
Business Innovation
| Winner | HEWLETT PACKARD ENTERPRISE | Edge-To-Office (Read more) |
| 2nd Place | DEUTSCHE TELEKOM SERVICES EUROPE ROMANIA | HireVue |
| 2nd Place | WIPRO TECHNOLOGIES | Quality Employee Engagement Redesign Framework |
| 3rd Place | GOODYEAR OPERATIONS ROMANIA | Robotic Process Automation Business Partnering |
| Nomination | GENPACT | TalentMatch |
| Nomination | HP INC. ROMANIA | FLAMINGO |
| Nomination | OFFICE DEPOT SERVICE CENTER | iSeat |
| Nomination | OMV PETROM GLOBAL SOLUTIONS | Flexi Desk |
| Nomination | SOCIETE GENERALE GLOBAL SOLUTION CENTRE | Remote experience built through Virtual and Augmented Reality |
| Nomination | TOTAL SOFT | Charisma HCM |
Customer Experience
| Winner | MICROSOFT ROMANIA | Virtual Clinic (Read more) |
| Winner | WIPRO TECHNOLOGIES | Moses (Read more) |
| 2nd Place | SOCIETE GENERALE GLOBAL SOLUTION CENTRE | Onshore Partner Assistance Desk |
| 3rd Place | ALLIANZ PARTNERS BUCHAREST | Italian Platform_CX Power |
| Nomination | ACCENTURE SERVICES ROMANIA | Journey to Client-Centric design for the Accenture Bucharest space |
| Nomination | CEGEKA ROMANIA | NN Direct mobile application |
| Nomination | EXL SERVICE ROMANIA | Crossing Borders through CSR in Education |
| Nomination | GOODYEAR OPERATIONS ROMANIA | Goodyear Proactive Solutions Business Growth |
| Nomination | HP INC. ROMANIA | Digital Upskilling Project |
| Nomination | KELLOGG'S GBS BUCHAREST | Customer Experience Boost |
| Nomination | OMV PETROM GLOBAL SOLUTIONS | Flexi Desk |
CSR
| Winner | SOCIETE GENERALE GLOBAL SOLUTION CENTRE | Code Hero (Read more) |
| 2nd Place | DELOITTE REGIONAL AUDIT DELIVERY CENTER | The Socializer |
| 3rd Place | DEUTSCHE BANK GLOBAL TECHNOLOGY | COVID-19 community relief project |
| Nomination | ACCENTURE SERVICES ROMANIA | Blood donor - life saver |
| Nomination | EXL SERVICE ROMANIA | Business Resilience during Covid-19 Pandemic |
| Nomination | HP INC. ROMANIA | HP LIFE |
| Nomination | HEWLETT PACKARD ENTERPRISE | We Believe In Being A Force For Good |
| Nomination | MICRO FOCUS | Micro Focus Avengers - What is your superpower? |
| Nomination | MICROSOFT ROMANIA | The European Nursing Academy |
| Nomination | OMV PETROM GLOBAL SOLUTIONS | #staredebine |
| Nomination | Unicredit Services Romania | The Gift Matching Program |
| Nomination | Wipro Technologies | Rethinking CSR and Volunteering events during Corona |
Talent Development and Education
| Winner | DELOITTE REGIONAL AUDIT DELIVERY CENTER | RADC - Onboarding Program (Read more) |
| Winner | EUCOM BUSINESS LANGUAGE | Chance to Learn - A Read. Share. Repeat Movement. (Read more) |
| 2nd Place | GENPACT | TalentMatch |
| 3rd Place | TELEPERFORMANCE ROMANIA | #Lead4Change |
| Nomination | BRITISH AMERICAN TOBACCO GLOBAL BUSINESS SERVICES | Growth Academy |
| Nomination | CONDUENT BUSINESS SERVICES | Conduent Epic Buddy |
| Nomination | ERNST & YOUNG | BOT Camp |
| Nomination | GOODYEAR OPERATIONS ROMANIA | Internal Training Academy Implementation |
| Nomination | HP INC. ROMANIA | Leadership Community Development - Integrated measures for creating a solid community of People Managers in Bucharest. |
| Nomination | HEWLETT PACKARD ENTERPRISE | Accelerate Leadership |
| Nomination | MAJOREL ROMANIA | GROW WITH THE FLOW |
| Nomination | MICHELIN ROMANIA | Future Leaders |
| Nomination | MICROSOFT ROMANIA | Technical Advisor Bootcamp |
| Nomination | OMV PETROM GLOBAL SOLUTIONS | The art of navigation |
| Nomination | SCC ROMANIA | Onboarding & Mentoring |
| Nomination | SOCIETE GENERALE GLOBAL SOLUTION CENTRE | The Talent Management Program |
| Nomination | UNICREDIT SERVICES ROMANIA | Banking Academy |
| Nomination | VISMA SOFTWARE | Making progress happen - the way we work |
| Nomination | WEBHELP ROMANIA | Webhelp Management Academy |
| Nomination | WIPRO TECHNOLOGIES | Talent at scale in the online world |
Colleague of the Year
| Winner | Valentina Ponorache | Hewlett Packard Enterprise |
| Finalist | Oana Andreea Belu | Webhelp Romania |
| Finalist | Liviu Dragan | Cegeka Romania |
| Finalist | Sebastian Ilinca | OMV Petrom Global Solutions |
| Finalist | Adrian Iordan | HP Inc. Romania |
| Finalist | Ioana Lungoci | Randstad Romania |
| Finalist | Elena Mitroi | Michelin Romania |
| Finalist | Florina Madalina Petrescu | Michelin Romania |
| Finalist | Adriana Untaru | Waters Romania |
| Finalist | Andrei Vasilescu | Valoris Center |
6th EDITION CATEGORIES
BUSINESS EXCELLENCE
Business Leader in BUSINESS EXCELLENCE
In today’s Business Services sector, the ability of our companies to continuously improve operational capabilities and financial performance lays at the heart of our business and especially these are important in a pandemic year. This category seeks to recognise the projects that not only brought the highest productivity, significant improvement in results and contributed to achieving business excellence through enhanced process quality, reduction of operational costs and therefore overall contribution to the enterprise, but also adapted to the changing environment that the pandemic brought. We look at projects driven either through continuous improvement, innovation or business process re-engineering.NOMINATION CRITERIA
- Timeline of the project
- Project goal & scope
- Original approach to process management
- Operational improvements & cost savings
- Process streamlining/replication
- Recognition of the project
BUSINESS INNOVATION
Business Leader in BUSINESS INNOVATION
Over the last few years, the Business Services sector has moved from transactional and fairly simple operations to more advanced, complex and even automated activities and processes. It is a saying – Necessity is the mother of invention – and it couldn’t be more applicable as it was last year. Companies needed to find innovative solutions to cope with the new normal and maintain the business to its efficiency and performance.
This category focuses on rewarding the development of innovative solutions or a successful delivery of complex or advanced services. Either of them should be considered means to further enhancement of business services capabilities. Your success story needs to demonstrate how your organization gained competitive advantage or improved its performance due to implementation of the innovative solution.
NOMINATION CRITERIA
- Timeline of the project
- Project goal of the innovative solution
- Impact for the company and the business
- Innovativeness
- Recognition of the solution
CUSTOMER EXPERIENCE
Business Leader in CUSTOMER EXPERIENCE
Last year context created the necessity to move the relation and interaction with our customers and partners to 100% virtual remote management and maintaining at least the same level of communication and engagement. More, we found ourselves in a close partnership working together to achieve the same goal.
Building trust and sustaining Customer Intimacy lead not only to improved business performance, but also to an interrupted high-quality delivery of services (while maintaining your employees safe) in a pandemic year. The award in this category recognises the most compelling success story of building customer intimacy and improving customer satisfaction in business services delivery in 2020.
The aim is to identify and reward the company-wide project that has delivered concrete solutions and achieved tangible results through delivery of superior customer experience.
NOMINATION CRITERIA
- Project goal & scope
- Impact on stakeholders
- Financial/business gains for the Customers
- Customer’s feedback, references
- Recognition of the project
CSR
Business Leader in CSR
This CSR Award is designed to inspire, to give a higher visibility to CSR excellence and raise awareness on the positive impact that businesses can have on society. This year was a challenging one that required a continuous adaptation of CSR programs to the new conditions and needs of their stakeholders. This category aims to recognise the initiatives that improved the lives of the employees (and kept them and their families safe) that changed for the better the community in which the company activates. We are looking at projects that continued despite the last year’s conditions, that found solutions and responded rapidly to the community’s real needs, that use resources efficiently and transparently and bring sustainable changes for the people.NOMINATION CRITERIA
- Relevance of the project
- Involvement of relevant stakeholders
- Impact
- Efficiency
- Originality of the action
TALENT DEVELOPMENT & EDUCATION
Business Leader in TALENT DEVELOPMENT & EDUCATION
Business sector has a major role to play in Education and is directly affected by the quality of the labour force. Therefore, companies can choose to be directly involved in the development of the necessary skills and competencies needed in their future employees. Last year was a difficult one for education also. It was faced with challenges that it was not prepared for and the whole system needed to adapt.
We are looking for projects that continued to invest in education despite the pandemic reality and supported the education system, companies that took an active role in educating the workforce by either investing in own training programs or in collaborating with education institutions or other educational partners for building the capabilities needed in the labour market.
NOMINATION CRITERIA
- Program goal & scope
- Design & Dimension
- Impact on the stakeholders
- Recognition of the program
AWARD
COLLEAGUE OF THE YEAR AWARD
In every company, there are people whose positive energy is contagious, who mobilize resources and make things happen, who are mentors, always volunteering and open to embark in new challenges. Last year they had a more difficult role, maintaining the spirit, teaching us new things, creating real communities around them and helping the others to overcome the challenges of this pandemic.
This award aims to recognise people who are willing to go the extra mile in supporting their colleagues and teams achieving results and perform better. They are the ones who hold strong personal values, have a natural preference to help and mentor others, a can-do attitude, and the ability to create the right environment for the people to be the best versions of themselves.
NOMINATION LETTER
- Describe the person that you are nominating in terms of personal qualities that make her/him a great colleague. Offer as many details as possible. (500 characters)
- Describe her/his professional achievements, by giving examples of specific behaviours and actions that differentiates your nominated colleague from the others. (500 characters)
- Explain what makes her/him valuable and what is she/he recognised for within the team. (500 characters)
- Please support your nomination letter with 2-3 testimonials from other colleagues. (2000 characters)
BUSINESS EXCELLENCE
In today’s Business Services sector, the ability of our companies to continuously improve operational capabilities and financial performance lays at the heart of our business and especially these are important in a pandemic year.
This category seeks to recognise the projects that not only brought the highest productivity, significant improvement in results and contributed to achieving business excellence through enhanced process quality, reduction of operational costs and therefore overall contribution to the enterprise, but also adapted to the changing environment that the pandemic brought.
We look at projects driven either through continuous improvement, innovation or business process re-engineering.
NOMINATION CRITERIA
- Timeline of the project
- Project goal & scope
- Original approach to process management
- Operational improvements & cost savings
- Process streamlining/replication
- Recognition of the project
BUSINESS INNOVATION
Last year context created the necessity to move the relation and interaction with our customers and partners to 100% virtual remote management and maintaining at least the same level of communication and engagement. More, we found ourselves in a close partnership working together to achieve the same goal.
Building trust and sustaining Customer Intimacy lead not only to improved business performance, but also to an interrupted high-quality delivery of services (while maintaining your employees safe) in a pandemic year. The award in this category recognises the most compelling success story of building customer intimacy and improving customer satisfaction in business services delivery in 2020.
The aim is to identify and reward the company-wide project that has delivered concrete solutions and achieved tangible results through delivery of superior customer experience.
NOMINATION CRITERIA
- Timeline of the project
- Project goal of the innovative solution
- Impact for the company and the business
- Innovativeness
- Recognition of the solution
CUSTOMER EXPERIENCE
Last year context created the necessity to move the relation and interaction with our customers and partners to 100% virtual remote management and maintaining at least the same level of communication and engagement. More, we found ourselves in a close partnership working together to achieve the same goal.
Building trust and sustaining Customer Intimacy lead not only to improved business performance, but also to an interrupted high-quality delivery of services (while maintaining your employees safe) in a pandemic year. The award in this category recognises the most compelling success story of building customer intimacy and improving customer satisfaction in business services delivery in 2020.
The aim is to identify and reward the company-wide project that has delivered concrete solutions and achieved tangible results through delivery of superior customer experience.
NOMINATION CRITERIA
- Project goal & scope
- Impact on stakeholders
- Financial/business gains for the Customers
- Customer’s feedback, references
- Recognition of the project
CSR
NOMINATION CRITERIA
- Relevance of the project
- Involvement of relevant stakeholders
- Impact
- Efficiency
- Originality of the action
TALENT DEVELOPMENT & EDUCATION
Business sector has a major role to play in Education and is directly affected by the quality of the labour force. Therefore, companies can choose to be directly involved in the development of the necessary skills and competencies needed in their future employees. Last year was a difficult one for education also. It was faced with challenges that it was not prepared for and the whole system needed to adapt.
We are looking for projects that continued to invest in education despite the pandemic reality and supported the education system, companies that took an active role in educating the workforce by either investing in own training programs or in collaborating with education institutions or other educational partners for building the capabilities needed in the labour market.
NOMINATION CRITERIA
- Program goal & scope
- Design & Dimension
- Impact on the stakeholders
- Recognition of the program
AWARD
In every company, there are people whose positive energy is contagious, who mobilize resources and make things happen, who are mentors, always volunteering and open to embark in new challenges. Last year they had a more difficult role, maintaining the spirit, teaching us new things, creating real communities around them and helping the others to overcome the challenges of this pandemic.
This award aims to recognise people who are willing to go the extra mile in supporting their colleagues and teams achieving results and perform better. They are the ones who hold strong personal values, have a natural preference to help and mentor others, a can-do attitude, and the ability to create the right environment for the people to be the best versions of themselves.
NOMINATION LETTER
- Describe the person that you are nominating in terms of personal qualities that make her/him a great colleague. Offer as many details as possible. (500 characters)
- Describe her/his professional achievements, by giving examples of specific behaviours and actions that differentiates your nominated colleague from the others. (500 characters)
- Explain what makes her/him valuable and what is she/he recognised for within the team. (500 characters)
- Please support your nomination letter with 2-3 testimonials from other colleagues. (2000 characters)
We are sorry, the deadline for submission has expired.
DEADLINE: Submit your nominations until April 19 (EOD), 2021.
Step 1
Download the editable nomination pdf via the “Download nomination form” button in your respective category
How to apply?
Step 2
Complete the nomination pdf with the relevant data
(We strongly recommend using latest Adobe Acrobat Reader)
Step 3
Upload the nomination pdf via the “Upload nomination form” button in your respective category. If needed, you can upload documents/photos supporting your nomination
How to apply?
Step 1
Download the editable nomination pdf via the “Download nomination form” button in your respective category
Step 2
Complete the nomination pdf with the relevant data
(We strongly recommend using latest Adobe Acrobat Reader)
Step 3
Upload the nomination pdf via the “Upload nomination form” button in your respective category. If needed, you can upload documents/photos supporting your nomination
JURY
The Jury gathers representatives of high-profile companies, connected with the business services industry. The aim is to ensure expertise in various connected fields and fairness in the process of evaluating the projects enrolled into the competition.
It is our pleasure to introduce the 2021 ABSL Awards Jury:
Andreia Stanciu
Head of ACCA
South-Eastern Europe
Andreia Stanciu
Elena Ardelean
Dealer Business Manager
Central Europe, Steelcase Inc.
Maria Florea
Key Client Director
JLL Romania
Madalina Vilau
Managing Director
Marketing Insiders
Mihaela Perianu
Managing Partner
Dale Carnegie Romania
Bogdana Buhos
Director
PWC
Aura Luca
Executive Vice President Operations Hungary and Romania, Skanska Property Romania
Catalin Micu
Partner
ZRVP
Georgiana Andrei
Corporate Sales Director
Regina Maria The Health Network
NOMINATION PROCESS
One winning project per Category will be selected by the Jury after a thorough evaluation process and those will be announced during the Gala event, on May 20, 2021. In a dedicated event, each category award winner will be announced and well be invited to address a few words.
In addition to the Winners, the 2nd & 3rd places will be receive the recognition of ABSL community. The communication and promotion of the ABSL Award winners and finalists will continue in media through consequent press releases, articles in ABSL Newsletters and website, as well as social media posts on Facebook, YouTube and LinkedIn.
The ABSL Awards are open only to ABSL members.
Applying for ABSL Awards is free of charge.
Before submitting the nomination forms, please download
and read the Awards’ Eligibility & Rules.
The deadline for submitting your nomination is April 19 (EOD), 2021.
PROGRAM
ABSL Awards Gala is the celebration event where the ABSL community gather to honor the companies, their people and their meaningful contribution to making the Romanian business services industry performant, attractive and competitive.
ABSL Awards Gala aims to bring them on the stage and offer them a well-deserved public recognition. This is a special occasion for the entire Outsourcing Industry to network and most importantly, to learn about those initiatives that push business services forward, so non-members companies are welcome too.
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OPENING SPEECH 14:00
Colin Lovering | Vice Chairman – British Romanian Chamber of Commerce
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Welcome message 14:05
Ciprian Dan| President of ABSL
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OVERVIEW OF THE COMPETITION & WINNER’S ANNOUNCEMENT 14:15
ABSL Jury
REGISTRATION
◾️ Companies can delegate a maximum number of people equal with the number of projects they submitted. For example, if you have nominated projects for 3 categories, you can have 3 representatives; you can also have only one delegate that can accept the award/awards in case of winning
◾️ If you have projects nominated in a category, please be advised that in case of winning, someone from your company will be called by the moderator and asked to address a few words
◾️ Pre-register your delegates, and encourage other colleagues to watch the live streamed event on the ABSL Facebook page
◾️ Non-member companies can also join the event on our Facebook page
EVENT
SPONSORS
If you want to join the event as Sponsor contact us:
ABSL IN ROMANIA
PRESS ROOM
Association of Business Service Leaders in Romania
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