MAY

20TH 2021

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ABOUT ABSL GALA AWARDS

We know how overwhelming 2020 was for all of us. But the last year wasn’t only about Covid – 19, lockdown, travel bans and social distance, it was also about companies that acted around the clock to send their employees home, in a safe environment, it was about people that continued to offer the same high standard quality services, about accelerated digitalization, about an incredible mobilization from companies and people’s side in order to help the medical system. It was also about all the small actions that contributed to the bigger picture.

In 2021 we mark the 6th edition of the ABSL AWARDS GALA and we want to celebrate the people, most of the time the unknown ones, and companies that made the industry keep going, maintaining Romania in the mature outsourcing markets top. We celebrate the ones that through innovation, excellence and hard work continue to attract valuable projects in our country, but mostly we celebrate the talented people from our industry. And they deserve, more than ever the awards, after an year like this. 

We encourage companies to become a voice for the industry by enrolling their most innovative, impactful and valuable projects and initiatives during the ABSL Gala, that will take place on May 20 in online format.

ABSL Awards Gala inspires the business services community to continuously strive for excellence and by this, to strengthen the sector’s position within the Romanian economy.

WINNERS & FINALISTS OF THE ABSL AWARDS GALA

Business Excellence

WinnerDEUTSCHE BANK GLOBAL TECHNOLOGY
eAuction Global Capability Imprementation (Read more)
2nd PlaceWIPRO TECHNOLOGIESGo above and beyond in partnership with customer for T&E improvement
3rd PlaceMICROSOFT ROMANIAWFH Survival Kit
NominationDEUTSCHE TELEKOM SERVICES EUROPE ROMANIACelonis
NominationGENPACTAstraZeneca-Genpact journey; a story of successful delivery.
NominationHP INC. ROMANIACareer Growth for Project Managers
NominationOFFICE DEPOT SERVICE CENTERAutomated notifications
NominationOMV PETROM GLOBAL SOLUTIONSAssuring Business Continuity in Pandemic Times
NominationSCC ROMANIANovel Office Design for SCC HQ in Romania
NominationSOCIETE GENERALE GLOBAL SOLUTION CENTRELennovation Program
NominationUNICREDIT SERVICES ROMANIAThe Digital Bank
NominationVALORIS CENTEROur customized solution for customer support in the on-demand delivery industry

Business Innovation

WinnerHEWLETT PACKARD ENTERPRISE
Edge-To-Office (Read more)
2nd PlaceDEUTSCHE TELEKOM SERVICES EUROPE ROMANIAHireVue
2nd PlaceWIPRO TECHNOLOGIESQuality Employee Engagement Redesign Framework
3rd PlaceGOODYEAR OPERATIONS ROMANIARobotic Process Automation Business Partnering
NominationGENPACTTalentMatch
NominationHP INC. ROMANIAFLAMINGO
NominationOFFICE DEPOT SERVICE CENTERiSeat
NominationOMV PETROM GLOBAL SOLUTIONSFlexi Desk
NominationSOCIETE GENERALE GLOBAL SOLUTION CENTRERemote experience built through Virtual and Augmented Reality
NominationTOTAL SOFTCharisma HCM

Customer Experience

WinnerMICROSOFT ROMANIA
Virtual Clinic (Read more)
WinnerWIPRO TECHNOLOGIES
Moses (Read more)
2nd PlaceSOCIETE GENERALE GLOBAL SOLUTION CENTREOnshore Partner Assistance Desk
3rd PlaceALLIANZ PARTNERS BUCHARESTItalian Platform_CX Power
NominationACCENTURE SERVICES ROMANIAJourney to Client-Centric design for the Accenture Bucharest space
NominationCEGEKA ROMANIANN Direct mobile application
NominationEXL SERVICE ROMANIACrossing Borders through CSR in Education
NominationGOODYEAR OPERATIONS ROMANIAGoodyear Proactive Solutions Business Growth
NominationHP INC. ROMANIADigital Upskilling Project
NominationKELLOGG'S GBS BUCHARESTCustomer Experience Boost
NominationOMV PETROM GLOBAL SOLUTIONSFlexi Desk

CSR

WinnerSOCIETE GENERALE GLOBAL SOLUTION CENTRE
Code Hero (Read more)
2nd PlaceDELOITTE REGIONAL AUDIT DELIVERY CENTERThe Socializer
3rd PlaceDEUTSCHE BANK GLOBAL TECHNOLOGYCOVID-19 community relief project
NominationACCENTURE SERVICES ROMANIABlood donor - life saver
NominationEXL SERVICE ROMANIABusiness Resilience during Covid-19 Pandemic
NominationHP INC. ROMANIAHP LIFE
NominationHEWLETT PACKARD ENTERPRISEWe Believe In Being A Force For Good
NominationMICRO FOCUS Micro Focus Avengers - What is your superpower?
NominationMICROSOFT ROMANIAThe European Nursing Academy
NominationOMV PETROM GLOBAL SOLUTIONS#staredebine
NominationUnicredit Services RomaniaThe Gift Matching Program
NominationWipro TechnologiesRethinking CSR and Volunteering events during Corona

Talent Development and Education

WinnerDELOITTE REGIONAL AUDIT DELIVERY CENTER
RADC - Onboarding Program (Read more)
WinnerEUCOM BUSINESS LANGUAGE
Chance to Learn - A Read. Share. Repeat Movement. (Read more)
2nd PlaceGENPACTTalentMatch
3rd PlaceTELEPERFORMANCE ROMANIA#Lead4Change
NominationBRITISH AMERICAN TOBACCO GLOBAL BUSINESS SERVICESGrowth Academy
NominationCONDUENT BUSINESS SERVICESConduent Epic Buddy
NominationERNST & YOUNGBOT Camp
NominationGOODYEAR OPERATIONS ROMANIAInternal Training Academy Implementation
NominationHP INC. ROMANIA Leadership Community Development - Integrated measures for creating a solid community of People Managers in Bucharest.
NominationHEWLETT PACKARD ENTERPRISEAccelerate Leadership
NominationMAJOREL ROMANIAGROW WITH THE FLOW
NominationMICHELIN ROMANIAFuture Leaders
NominationMICROSOFT ROMANIATechnical Advisor Bootcamp
NominationOMV PETROM GLOBAL SOLUTIONSThe art of navigation
NominationSCC ROMANIAOnboarding & Mentoring
NominationSOCIETE GENERALE GLOBAL SOLUTION CENTREThe Talent Management Program
NominationUNICREDIT SERVICES ROMANIABanking Academy
NominationVISMA SOFTWAREMaking progress happen - the way we work
NominationWEBHELP ROMANIAWebhelp Management Academy
NominationWIPRO TECHNOLOGIESTalent at scale in the online world

Colleague of the Year

WinnerValentina Ponorache Hewlett Packard Enterprise
FinalistOana Andreea Belu Webhelp Romania
FinalistLiviu Dragan Cegeka Romania
FinalistSebastian Ilinca OMV Petrom Global Solutions
FinalistAdrian Iordan HP Inc. Romania
FinalistIoana Lungoci Randstad Romania
FinalistElena Mitroi Michelin Romania
FinalistFlorina Madalina Petrescu Michelin Romania
FinalistAdriana Untaru Waters Romania
FinalistAndrei Vasilescu Valoris Center

6th EDITION CATEGORIES

DEADLINE: Submit your nominations until April 19 (EOD), 2021.

Step 1

Download the editable nomination pdf via the “Download nomination form” button in your respective category

How to apply?

Step 2

Complete the nomination pdf with the relevant data
(We strongly recommend using latest Adobe Acrobat Reader)

 

Step 3

Upload the nomination pdf via the “Upload nomination form” button in your respective category. If needed, you can upload documents/photos supporting your nomination

How to apply?

Step 1

Download the editable nomination pdf via the “Download nomination form” button in your respective category

Step 2

Complete the nomination pdf with the relevant data
(We strongly recommend using latest Adobe Acrobat Reader)

 

Step 3

Upload the nomination pdf via the “Upload nomination form” button in your respective category. If needed, you can upload documents/photos supporting your nomination

JURY

The Jury gathers representatives of high-profile companies, connected with the business services industry. The aim is to ensure expertise in various connected fields and fairness in the process of evaluating the projects enrolled into the competition.

It is our pleasure to introduce the 2021 ABSL Awards Jury:

Andreia Stanciu

Head of ACCA
South-Eastern Europe

Elena Ardelean

Dealer Business Manager
Central Europe, Steelcase Inc.

Maria Florea

Key Client Director
JLL Romania

Madalina Vilau

Managing Director
Marketing Insiders

Mihaela Perianu

Managing Partner
Dale Carnegie Romania

Bogdana Buhos

Director
PWC

Aura Luca

Executive Vice President Operations Hungary and Romania, Skanska Property Romania

Catalin Micu

Partner
ZRVP

Georgiana Andrei

Corporate Sales Director
Regina Maria The Health Network

NOMINATION PROCESS

Member companies can enrol one of their projects under each Award Category, a total of 7 projects, by completing the requirements within the Eligibility & Rules. The applications need to highlight the innovative and value-added aspects of the project, as well as the impact on bottom-line performance of the business and the impact and investment in the community at a larger scale. All business applications should only refer to registered quantifiable and demonstrable results starting 1st of January 2020 and until the application date.

One winning project per Category will be selected by the Jury after a thorough evaluation process and those will be announced during the Gala event, on May 20, 2021. In a dedicated event, each category award winner will be announced and well be invited to address a few words.

In addition to the Winners, the 2nd & 3rd places will be receive the recognition of ABSL community. The communication and promotion of the ABSL Award winners and finalists will continue in media through consequent press releases, articles in ABSL Newsletters and website, as well as social media posts on Facebook, YouTube and LinkedIn.

The ABSL Awards are open only to ABSL members.
Applying for ABSL Awards is free of charge.
Before submitting the nomination forms, please download
and read the Awards’ Eligibility & Rules.

The deadline for submitting your nomination is April 19 (EOD), 2021.

PROGRAM

ABSL Awards Gala is the celebration event where the ABSL community gather to honor the companies, their people and their meaningful contribution to making the Romanian business services industry performant, attractive and competitive.

ABSL Awards Gala aims to bring them on the stage and offer them a well-deserved public recognition. This is a special occasion for the entire Outsourcing Industry to network and most importantly, to learn about those initiatives that push business services forward, so non-members companies are welcome too.

  • OPENING SPEECH 14:00

    Colin Lovering | Vice Chairman – British Romanian Chamber of Commerce

  • Welcome message 14:05

    Ciprian Dan| President of ABSL

  • OVERVIEW OF THE COMPETITION & WINNER’S ANNOUNCEMENT 14:15

    ABSL Jury

REGISTRATION

◾️ Companies can delegate a maximum number of people equal with the number of projects they submitted. For example, if you have nominated projects for 3 categories, you can have 3 representatives; you can also have only one delegate that can accept the award/awards in case of winning
◾️ If you have projects nominated in a category, please be advised that in case of winning, someone from your company will be called by the moderator and asked to address a few words
◾️ Pre-register your delegates, and encourage other colleagues to watch the live streamed event on the ABSL Facebook page

◾️ Non-member companies can also join the event on our Facebook page

EVENT
SPONSORS

If you want to join the event as Sponsor contact us:

PARTNERS

Strategic Partners

If you have any questions, please contact us at: absl@absl.ro.

Association of Business Service Leaders in Romania
© 2017 ABSL ROMANIA | Developed by Online Hub

Winner Business Leader in
Talent Development and Education

Project name:
Chance to Learn – A Read. Share. Repeat Movement.

The winner:
EUCOM BUSINESS LANGUAGE

Short description of the project:

One of our main values as a company is that of continuous improvement. We believe that education can change the world and developing a culture that supports learning is part of our mission and purpose as it helps us capitalize on our employees’ potential and grow.
“Chance to Learn” was born and implemented in order to promote the ideas above. The project was first launched in March 2020 and it consists of monthly meetings open to the entire team where we discuss the ideas of famous books either voted on or chosen by the host of the meeting, that have greatly impacted our lives.
There have been 12 meetings so far, most of them dealing with Personal Development books and many of the ideas encountered and discussed during these meeting turned into action points and were later implemented. We have had special guests, the authors of some of the books we had read, who have shared their knowledge with us and opened our eyes and minds as #LearningMustGoOn.
In a time when employees feel more isolated than ever from their coworkers, this has been one way of boosting employee morale and creativity.

Winner Business Leader in
Talent Development and Education

Project name:
RADC – Onboarding Program

The winner:
DELOITTE REGIONAL AUDIT DELIVERY CENTER

Short description of the project:

The Onboarding program for our junior hires was a reshape challenge in 2020, being focused on delivering high quality learning in a fully virtual environment.
With 4 weeks of training dedicated to groups of 20 – 70 people per intake from Sep to Dec, the Onboarding was a large program powered by great internal collaboration.
We created a program that relied on Deloitte’s values and growth mindset as the main pillars to support developing the intended set of technical and soft skills (e.g. communication, teaming and presenting in a virtual environment).
The business/soft skills courses were also designed as virtual teambuilding events, alongside meetings with team leaders, their future teams and talent representatives, as we wanted to connect people, allow space for fun and relaxation while maintaining their engagement throughout the program.
The program also included shadowing time, which helped the new joiners understand the business and start gaining “hands on” experience.

Winner Business Leader in CSR

Project name:
Code Hero

The winner:
SOCIETE GENERALE GLOBAL SOLUTION CENTRE

Short description of the project:

The Code Hero project aimed to contribute to counteracting a local reality harshened by the pandemic: only 31% of the Romanian population has basic digital skills, while 90% of the EU jobs require digital know-how. Such gaps prevent people, especially from rural or small urban areas, get a good job in our digitalized society. To fight this, Code Hero gave over 2.000 Romanian children, 9-13 y.o., from rural & urban areas, with hearing problems & healthy, the occasion to develop their digital skills in order to further have better hiring chances and a successful adult life. For this, the project included free online lessons during which children learnt from specially trained volunteers both digital/programming skills (Scratch based programming lessons) and soft skills (financial education, public speaking, how to make a good presentation, how to offer feedback, cyberbullying etc). The curriculum used for the programming part was developed by Harvard Graduate School of Education.

Winner Business Leader in Customer Experience

Project name:
Moses

The winner:
WIPRO TECHNOLOGIES

Short description of the project:

Through the Moses program we set out to transform and improve the Contract Management Operations space for an important Technology Company with a $600M yearly revenue services business and with 250+ resources supporting in Wipro globally.
The focus was on improving invoice linearity, dramatically reducing invoice disputes, improving end to end turnaround time, customer experience as well as employee attrition in Wipro. Through this journey we have managed to implement a new operational framework addressing people development, automation, process re-engineering and have recorded significant metrics improvements (e.g. 90% reduction in disputes, 40% linearity improvement, 55% reduction in attrition and many more). Our stakeholders both internal and external have acknowledged the improvements, world-class operating standard that our team now delivers, as well as improved customer satisfaction and cashflow due to speed of execution and quality of invoicing overall.

Winner Business Leader in Customer Experience

Project name:
Virtual Clinic

The winner:
MICROSOFT ROMANIA

Short description of the project:

In March 2020 amid the onset of the COVID-19 pandemic, Microsoft Romania and Regia Maria Healthcare Network developed and launched, in a record time of 10 days, the first Virtual Clinic platform for online consultations. The new service benefited patients with medical consultations from their home, avoiding going to clinics to comply with state of emergency rules and minimize risks of infection. The Telemedicine solution is based on a deep integration between the MEDIS platform, a clinical data system developed by local partner Softeh Plus, and Microsoft Teams solution to offer a seamless virtual experience for both patients and doctors. Patients can book a medical appointment online, which is confirmed by an email containing a Teams Meeting calendar invitation. At the appointed time, both doctors and patients join the Teams meeting for a real-time video appointment in a highly secure environment, with a single click.

Winner Business Leader in Business Innovation

Project name:
Edge-To-Office

The winner:
HEWLETT PACKARD ENTERPRISE

Short description of the project:

The global pandemic has shown us what we already knew — our value isn’t defined by where we work, but how we show up. The energy and mindset we bring to our work, no matter where we sit, is what will help us accelerate what’s next for our customers, partners, and the world.

 These insights led us to introduce Edge-to-Office, a new program which boldly reimagines the way we work at HPE. It’s a different take on hybrid work – one designed to emphasise that team members are connected no matter where their workplace is located.

 While so much is changing, our DNA remains the same. We’re not defined by a building and desks. We’re defined by our culture, our purpose, and a desire to deliver for our customers.

Winner Business Leader in Business Excellence

Project name:
 eAuction Global Capability Imprementation

The winner:
DEUTSCHE BANK GLOBAL TECHNOLOGY

Short description of the project:

An electronic auction (eAuction) is a procurement tool that uses web-based software to allow suppliers to compete online, in real time, to provide best prices for goods and services.

Market studies show that on average, a company can obtain an additional 8.6% savings following an eAuction process.

Deutsche Bank Global Procurement Team has seen the opportunity of gaining additional benefits from the supplier relations by establishing eAuction capabilities within the CoE in Bucharest.